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4.7 console install

Ok so I seem to be having a bunch of troubles installing the new 4.7 console.  I was upgrading from the 4.5 version and somehow its all jacked up now.  When I go to install it gets to the screen where it asks for the custom or complete install, when I click on the complete install and next it starts for a second and then comes up with a error.  "The installation procedure cannot continue as user account SophosUpdateMgr already exists.  Please see KBA 61397 for more information."  So after looking 61397 over I deleted the SophosUpdateMgr account out of AD and tried the install again to come back to the same message.  Any ideas?  This is the first time I have done a Sophos install and I'm already not liking it....

:13383


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  • Thank you that was very informative, so I followed the KB66157 and of course that didn't work (that would just make things easy).  Any ideas on that?  The information under the source information for Configure Update Manager, should that be the user name that starts with the EM from the licence schedule or the one thats listed for Download?

    :13431
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  • Thank you that was very informative, so I followed the KB66157 and of course that didn't work (that would just make things easy).  Any ideas on that?  The information under the source information for Configure Update Manager, should that be the user name that starts with the EM from the licence schedule or the one thats listed for Download?

    :13431
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