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4.7 console install

LukeA

Ok so I seem to be having a bunch of troubles installing the new 4.7 console.  I was upgrading from the 4.5 version and somehow its all jacked up now.  When I go to install it gets to the screen where it asks for the custom or complete install, when I click on the complete install and next it starts for a second and then comes up with a error.  "The installation procedure cannot continue as user account SophosUpdateMgr already exists.  Please see KBA 61397 for more information."  So after looking 61397 over I deleted the SophosUpdateMgr account out of AD and tried the install again to come back to the same message.  Any ideas?  This is the first time I have done a Sophos install and I'm already not liking it....

:13383


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    After a few hours with Sophos on the phone we got it straightened out.  I didn't think about the user under computer management.  I also maganged to screw up my DB so I got to start from scratch, good learning experience though I guess.  But now my update manager isn't updating.  It says "Software Delivery Failed", when I view the details it has the error codes 80040401, 80040410, 80040404.  So now I'm trying to figure out the new problem, any ideas?

    :13417
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  • 0

    After a few hours with Sophos on the phone we got it straightened out.  I didn't think about the user under computer management.  I also maganged to screw up my DB so I got to start from scratch, good learning experience though I guess.  But now my update manager isn't updating.  It says "Software Delivery Failed", when I view the details it has the error codes 80040401, 80040410, 80040404.  So now I'm trying to figure out the new problem, any ideas?

    :13417
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