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Sophos Install Failed

I have an XP Pc with Sophos 7.6.20 installed.  It was infected by an AV spoof.  Now Sophos is broke.  When re-installed part of the program does not copy to the Program Files folder.  The Sophos Anti Virus Service is not there.  Some registry entries are not there.  The Sohos Repair Program we have does not fix it.  I have reset permissions, installed it with a new user, tried importing registry settings from another XP box, used utilities that scrub out all program files and registry entries and I need to fix this one not rebuild it.  I need a way to re-install Sophos so it works.  Any help?

:5743


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  • When I run the Sophos installer (created by our AV team in Nullsoft)

    A standard install of Sophos (abridged description) is done by running setup.exe from the CID (or a copy). A check for third party AV is done then autoupdate is installed. Autoupdate does its job updating (or installing) first RMS and then SAVXP.

    To make sure I got it right: you had a 7.6 installation on the machine which got fumessed up. I did not get better when you tried to reinstall (with the Nullsoft package) and now Anti-Virus is not in Add/Remove? Or was it still there until you used msicuu2 and now it no longer gets into Add/Remove?

    Wielding the (msicuu2) axe always worked - when Sophos Anti-Virus was in the installed programs list. I had one occasion where install continually failed and msicuu2 couldn't be used because SAV never "made it far enough". Turned out that install of a higher version had failed and reinstall with a backlevel package was impossible because of the remains. Install with the correct version succeeded.    

    If all this doesn't help blame the Nullsoft package :smileywink:. No - so far I never had to redo the complete machine.

    Christian

    :5789
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  • When I run the Sophos installer (created by our AV team in Nullsoft)

    A standard install of Sophos (abridged description) is done by running setup.exe from the CID (or a copy). A check for third party AV is done then autoupdate is installed. Autoupdate does its job updating (or installing) first RMS and then SAVXP.

    To make sure I got it right: you had a 7.6 installation on the machine which got fumessed up. I did not get better when you tried to reinstall (with the Nullsoft package) and now Anti-Virus is not in Add/Remove? Or was it still there until you used msicuu2 and now it no longer gets into Add/Remove?

    Wielding the (msicuu2) axe always worked - when Sophos Anti-Virus was in the installed programs list. I had one occasion where install continually failed and msicuu2 couldn't be used because SAV never "made it far enough". Turned out that install of a higher version had failed and reinstall with a backlevel package was impossible because of the remains. Install with the correct version succeeded.    

    If all this doesn't help blame the Nullsoft package :smileywink:. No - so far I never had to redo the complete machine.

    Christian

    :5789
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