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Sophos Install Failed

I have an XP Pc with Sophos 7.6.20 installed.  It was infected by an AV spoof.  Now Sophos is broke.  When re-installed part of the program does not copy to the Program Files folder.  The Sophos Anti Virus Service is not there.  Some registry entries are not there.  The Sohos Repair Program we have does not fix it.  I have reset permissions, installed it with a new user, tried importing registry settings from another XP box, used utilities that scrub out all program files and registry entries and I need to fix this one not rebuild it.  I need a way to re-install Sophos so it works.  Any help?

:5743


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  • Hello 5string,

    guess your post How can I completely remove Sophos from a PC? is related.

    If the Sophos components are in Add/Remove you should try msicuu2.exe (Microsoft has withdrawn it but you should be able to find a copy). Do not uninstall Sophos (if it's currently uninstalled then reinstall it and hopefully it gets far enough to appear in Add/Remove). Run the utility and delete the Sophos information. After that a new install should succeed.

    HTH

    Christian

    :5765
Reply
  • Hello 5string,

    guess your post How can I completely remove Sophos from a PC? is related.

    If the Sophos components are in Add/Remove you should try msicuu2.exe (Microsoft has withdrawn it but you should be able to find a copy). Do not uninstall Sophos (if it's currently uninstalled then reinstall it and hopefully it gets far enough to appear in Add/Remove). Run the utility and delete the Sophos information. After that a new install should succeed.

    HTH

    Christian

    :5765
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