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How To Add A Missing / Deleted Update Manager

BenK

Good Afternoon - 

My company has one Enterprise Console and 4 update manager shares on different servers on our WAN.  All shares seem to be up to date and working as I've compared files and dates.  

The problem is that in the Enterprise Console, it only lists 3 Update Servers.  I tried to add the 4th by remoting to the server, then re-running the setup (from a UNC path on the ent console server) of the Update Manager installation.  When doing so, I tried to install it to the same path as the existing update share, but it gave me an error message saying that the previous share must be removed and pointed to c:\documents & Settings.  I re-ran it again and tried to install to the default path, but still got the message.  

I usually wouldn't mind deleting the old share and reinstalling it that way, but it's the only update manager for a major site and as I'm a Sophos newbie, I have no idea how long it would take to update and come online.  That, plus about 500 machines are pointed to that share currently.

Thanks!

:5440


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    I want to add:

    The agent logs should contain entries like

    15.10.2010 10:10:36 0920 I NewEvent: Sent EM-EntityEvent to EM
    15.10.2010 10:10:36 0A70 I SDDMA: Status report dispatched.

    In the corresponding router log (in ...\3\router\logs\) you should find

    15.10.2010 10:10:36 0650 I Routing to parent: id=00B80C7C, origin=Router$SUMserver:108033.Agent, dest=EM, type=EM-EntityEvent
    15.10.2010 10:10:36 1644 I Sent message (id=00B80C7C) to Router$MgmtServer

    Note that the "Sent ..." message might not come immediately after the "Routing to ...". If the server is also acting as a relay it could take several minutes - but you can correlate them by ID.

    @BenK: If I understand correctly you have not uninstalled the update manager from the "missing" SUM but tried to install "over" the existing installation. AFAIK this won't work without uninstalling first.

    HECK! Just wanted to see what happens if you try to delete a SUM from SEC - do not try this! It simply deleted the SUM without prompt and all the configuration information was gone. I've already contacted support as I think this is quite a dangerous "feature". Of course the SUM re-appeared soon afterwards but not the configuration data ... Be careful. Oh - in case you wonder: Yes, I did have a very recent backup and it took me about two minutes to get it working again. Don't I always tell you: Do backup your database regularly :smileywink:?

    Christian

    :5449
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  • 0

    I want to add:

    The agent logs should contain entries like

    15.10.2010 10:10:36 0920 I NewEvent: Sent EM-EntityEvent to EM
    15.10.2010 10:10:36 0A70 I SDDMA: Status report dispatched.

    In the corresponding router log (in ...\3\router\logs\) you should find

    15.10.2010 10:10:36 0650 I Routing to parent: id=00B80C7C, origin=Router$SUMserver:108033.Agent, dest=EM, type=EM-EntityEvent
    15.10.2010 10:10:36 1644 I Sent message (id=00B80C7C) to Router$MgmtServer

    Note that the "Sent ..." message might not come immediately after the "Routing to ...". If the server is also acting as a relay it could take several minutes - but you can correlate them by ID.

    @BenK: If I understand correctly you have not uninstalled the update manager from the "missing" SUM but tried to install "over" the existing installation. AFAIK this won't work without uninstalling first.

    HECK! Just wanted to see what happens if you try to delete a SUM from SEC - do not try this! It simply deleted the SUM without prompt and all the configuration information was gone. I've already contacted support as I think this is quite a dangerous "feature". Of course the SUM re-appeared soon afterwards but not the configuration data ... Be careful. Oh - in case you wonder: Yes, I did have a very recent backup and it took me about two minutes to get it working again. Don't I always tell you: Do backup your database regularly :smileywink:?

    Christian

    :5449
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