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Failed Sophos intall RMS intall issue

Fredk

I have an issue with a failed intall of Sophos v9.5 on a workstation.  The install is being pushed out from the enterprise console.

Here are the contents of the RMS Install log:

Install from:[D:\Program Files\Sophos\AutoUpdate\cache\rms]
Install to  :[(null)]
MsiPackagePath: [D:\Program Files\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi].
RMS: Current product is not installed.
RMS: Setup Plugin running MsiInstallProduct(D:\Program Files\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi,
                                            REBOOT=ReallySuppress ALLUSERS=1 SOPHOS_TP_TOKEN=1 TRANSFORMS=1033.mst)
!RMS: Setup Plugin failed to install product: Exit code [1603]

(null) does not look like a very promising install path.  Is this the issue?  This is the only computer on our network with this particular issue.

Any suggestions would be appreciated.

:10271


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  • 0

    This is just getting more and more interesting...

    There are Sophos entries in HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node].  Nothing.

    Is is possible the entries are hidden in some way??  I have very limited access to this machine, so I can only poke around when the user is away from his desk.

    :10663
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  • 0

    This is just getting more and more interesting...

    There are Sophos entries in HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node].  Nothing.

    Is is possible the entries are hidden in some way??  I have very limited access to this machine, so I can only poke around when the user is away from his desk.

    :10663
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