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Failed Sophos intall RMS intall issue

Fredk

I have an issue with a failed intall of Sophos v9.5 on a workstation.  The install is being pushed out from the enterprise console.

Here are the contents of the RMS Install log:

Install from:[D:\Program Files\Sophos\AutoUpdate\cache\rms]
Install to  :[(null)]
MsiPackagePath: [D:\Program Files\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi].
RMS: Current product is not installed.
RMS: Setup Plugin running MsiInstallProduct(D:\Program Files\Sophos\AutoUpdate\cache\rms\Sophos Remote Management System.msi,
                                            REBOOT=ReallySuppress ALLUSERS=1 SOPHOS_TP_TOKEN=1 TRANSFORMS=1033.mst)
!RMS: Setup Plugin failed to install product: Exit code [1603]

(null) does not look like a very promising install path.  Is this the issue?  This is the only computer on our network with this particular issue.

Any suggestions would be appreciated.

:10271


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  • 0

    Below are the contents of the clientMRInit file.  I take it the bolded line is the issue.  Has something been left behind from a previous uninstall attempt?  Is there a particular registry entry I need to delete? 

    As mentioned earlier, on the last attempt I used a registry cleaner to get rid of any old references to Sophos.

    ---------------------------------------------------------------------

    14.03.2011 14:34:33 0ACC I SOF: D:\WINDOWS\TEMP/ClientMRInit-20110314-183433.log
    14.03.2011 14:34:33 0ACC D ClientMRInit updating
    14.03.2011 14:34:33 0ACC D mrfile=`MRInit.conf`
    cafile=`cac.pem`
    filepath=`D:\Program Files\Sophos\Remote Management System\`
    rtrname=`Router`
    logpath=`D:\WINDOWS\TEMP`
    14.03.2011 14:34:33 0ACC I Opening initialisation file: D:\Program Files\Sophos\Remote Management System/MRInit.conf
    14.03.2011 14:34:33 0ACC I Opening root certificate initialisation file: D:\Program Files\Sophos\Remote Management System/cac.pem
    14.03.2011 14:34:33 0ACC E New and old CA certificates do not match. Upgrading CA certificates is not allowed, uninstall RMS first.
    14.03.2011 14:34:33 0ACC I Message Router identity key do not match. Upgrading to new key.
    14.03.2011 14:34:33 0ACC I Managed Application identity key do not match. Upgrading to new key.
    14.03.2011 14:34:33 0ACC I Management Agent identity key do not match. Upgrading to new key.
    14.03.2011 14:34:33 0ACC D CheckParentAddress( `192.168.110.39,ELMSOP01.elmira.trimmasters.com,ELMSOP01`->`172.17.248.37,LOU-SEC01.TBAmerica.com,LOU-SEC01` )
    14.03.2011 14:34:33 0ACC D IsThisComputer[172.17.248.37,LOU-SEC01.TBAmerica.com,LOU-SEC01]
    14.03.2011 14:34:33 0ACC D Found 4 addresses
    14.03.2011 14:34:33 0ACC I Connection cache size for endpoint will be set to 10 , NumSenderThreads will be set to 3
    14.03.2011 14:34:33 0ACC I Parent router ports match, no action taken: 8192
    14.03.2011 14:34:33 0ACC I Router IOR ports match, no action taken: 8192
    14.03.2011 14:34:33 0ACC D Router service args are the same (-ORBListenEndpoints iiop://:8193/ssl_port=8194), no change.
    14.03.2011 14:34:33 0ACC E Checking failed, new configuration will not be applied.

    :10409
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  • 0

    Below are the contents of the clientMRInit file.  I take it the bolded line is the issue.  Has something been left behind from a previous uninstall attempt?  Is there a particular registry entry I need to delete? 

    As mentioned earlier, on the last attempt I used a registry cleaner to get rid of any old references to Sophos.

    ---------------------------------------------------------------------

    14.03.2011 14:34:33 0ACC I SOF: D:\WINDOWS\TEMP/ClientMRInit-20110314-183433.log
    14.03.2011 14:34:33 0ACC D ClientMRInit updating
    14.03.2011 14:34:33 0ACC D mrfile=`MRInit.conf`
    cafile=`cac.pem`
    filepath=`D:\Program Files\Sophos\Remote Management System\`
    rtrname=`Router`
    logpath=`D:\WINDOWS\TEMP`
    14.03.2011 14:34:33 0ACC I Opening initialisation file: D:\Program Files\Sophos\Remote Management System/MRInit.conf
    14.03.2011 14:34:33 0ACC I Opening root certificate initialisation file: D:\Program Files\Sophos\Remote Management System/cac.pem
    14.03.2011 14:34:33 0ACC E New and old CA certificates do not match. Upgrading CA certificates is not allowed, uninstall RMS first.
    14.03.2011 14:34:33 0ACC I Message Router identity key do not match. Upgrading to new key.
    14.03.2011 14:34:33 0ACC I Managed Application identity key do not match. Upgrading to new key.
    14.03.2011 14:34:33 0ACC I Management Agent identity key do not match. Upgrading to new key.
    14.03.2011 14:34:33 0ACC D CheckParentAddress( `192.168.110.39,ELMSOP01.elmira.trimmasters.com,ELMSOP01`->`172.17.248.37,LOU-SEC01.TBAmerica.com,LOU-SEC01` )
    14.03.2011 14:34:33 0ACC D IsThisComputer[172.17.248.37,LOU-SEC01.TBAmerica.com,LOU-SEC01]
    14.03.2011 14:34:33 0ACC D Found 4 addresses
    14.03.2011 14:34:33 0ACC I Connection cache size for endpoint will be set to 10 , NumSenderThreads will be set to 3
    14.03.2011 14:34:33 0ACC I Parent router ports match, no action taken: 8192
    14.03.2011 14:34:33 0ACC I Router IOR ports match, no action taken: 8192
    14.03.2011 14:34:33 0ACC D Router service args are the same (-ORBListenEndpoints iiop://:8193/ssl_port=8194), no change.
    14.03.2011 14:34:33 0ACC E Checking failed, new configuration will not be applied.

    :10409
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