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Enterprise Console not showing current endpoint status after applying endpoint fix for Shh/Updater-B

rmw

Hi Folks.

I've applied the fixes (via the script in article 118323) to several endpoints, which appear to be operating normally now, and are locally showing current updates; however, the Enterprise Console is still showing these fixed endpoints as not up to date (as of the false positive - 20/9/2012 8:09AM for me)  & also "Awaiting policy transfer".

Any ideas how to get the cient end points to properly report their status back to the Enterprise Console?

While it appears unimportant, it leaves me not knowing which of the client PCs really are up to date, and thus where to concentrate my efforts on fixing those still in error.

TIA.

G.

:33043


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    Hi,

    Firstly is RMS working to enable the clients to report their status?

    In SEC, on the "Computer Details" tab is the "Last message time" from the clients recent?  If so, then at least the clients can message in. 

    Note: This time will be updated if the client sends in a status message, which usually follows an ide update for example, you can force a status message by restarting the "Sophos Agent" service on the endpoint, 20 seconds after doing so, the status message will be sent from the client.

    Can you check if that works first?

    Regards,

    Jak

    :33053
Reply
  • 0

    Hi,

    Firstly is RMS working to enable the clients to report their status?

    In SEC, on the "Computer Details" tab is the "Last message time" from the clients recent?  If so, then at least the clients can message in. 

    Note: This time will be updated if the client sends in a status message, which usually follows an ide update for example, you can force a status message by restarting the "Sophos Agent" service on the endpoint, 20 seconds after doing so, the status message will be sent from the client.

    Can you check if that works first?

    Regards,

    Jak

    :33053
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