Hi All,
I have Error Code 0000006a and error code e03d0056 sophos Endpoint Protection how to resolve please help me ?
Thanks
This thread was automatically locked due to age.
Hello Dwi,
0xe03d0056 can be acknowledged, right-click on the computer Resolve Alerts and Errors ...
There should be a description that accompanies 0x0000006a. If it's just Installation caught error you'd have to check the logs on the endpoint, ALUpdate in %ProgramData%\Sophos\AutoUpdate\Logs\ and the installer logs in \Windows\Temp\.
Christian
Hi sir,
meeage error
For code 0000006a => Installation caught error SAU control.xml is either corrupt or missing
Code e03d0037 => the access driver failed to perform a user action on file\device\hardiskvolume5\K1AA(STD).exe
what steps should I take ?
thanks
Hello Dwi,
0xe03d0037 - initially it was 0xe03d0056. If these are intermittent and very infrequent simply acknowledge them. Depends on what the file is if one is mentioned and whether the error is in conjunction with a detection.
saucontrol.xml is in AutoUpdate's cache, clearing C:\ProgramData\Sophos\AutoUpdate\Cache\ forces a redownload that should resolve the problem.
Christian
Hello Dwi,
0xe03d0037 - initially it was 0xe03d0056. If these are intermittent and very infrequent simply acknowledge them. Depends on what the file is if one is mentioned and whether the error is in conjunction with a detection.
saucontrol.xml is in AutoUpdate's cache, clearing C:\ProgramData\Sophos\AutoUpdate\Cache\ forces a redownload that should resolve the problem.
Christian