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Windows 7 Removable media issues

David Forrest

I am looking to find out if anyone is aware of an issue with the latest version of Sophos Central Endpoint and removable media devices? Initially, this issue appeared to mimic the previously known issue on Windows 10 Sophos Community CD-ROM

 

However, we are seeing this issue on Windows 7 and specifically the fix outlined does not correct the issue. Further to this, we are now seeing USB drives mirroring this type of activity whereby as soon as the drive is plugged into the machine, the machine locks up. You can see the drive in disk management, but the drive never gets assigned a drive letter. Trying to access the drive causes the machine to lock up and you have to force shut down the machine. 

 

Is anyone seeing similar problems, or does anyone have the same type of environment where they could potentially test this.

 

I have got a called raised with Sophos and they need to have a remote session with us to determine the cause of the problem, however reaching out to the community to see if this is wider than just our enterprise.

Core Agent: 2.5.2

Endpoint Advanced: 10.8.5

Sophos Intercept X: 2.0.15.2

Device Encryption: 2.0.70



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  • 0

    Hi  

    Could you please check under event logs, if you see any errors? Also, please PM me the case number you have already registered with Sophos. 

  • 0 in reply to Shweta

    Hi Shweta,

     

    There are a couple related information and errors in the system log:

    1. Driver Management concluded the process to install driver FileRepository\volume.inf_amd64_neutral_df8bea40ac96ca21\volume.inf for Device Instance ID STORAGE\VOLUME\{4F427345-1AA2-11EA-BF52-78E3B5C5C588}#0000000000010000 with the following status: 0x0.
    2. The driver detected a controller error on \...\DR2.
    3. Driver Management has concluded the process to add Service USBSTOR for Device Instance ID USB\VID_8564&PID_1000\03TR2SF37S6JT74W with the following status: 0.
    4. Driver Management concluded the process to install driver FileRepository\usbstor.inf_amd64_neutral_1eb5ea4d83600226\usbstor.inf for Device Instance ID USB\VID_8564&PID_1000\03TR2SF37S6JT74W with the following status: 0x0.

     

  • +1 in reply to David Forrest

    Hi  

    Thank you for providing the case number, it seems from the logs that you are also using Endpoint protector along with Sophos Endpoint which might be causing the issue. I would request you to uninstall Endpoint protector and check once. Let me know how it goes. 

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