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steps for setup child server

yh

Hi,

We just setup Sophos Enterprise Console 4.5(replace symantec) The structure==> one primary server as parent server  updated from Sophos website. 4 Site servers as child server updated from parent server.

Anyone knows the detail steps to setup child server? Because after copy SUMInstallSet folder from parent server to child server, run setup.exe, configure this child server (source from parent, subscriptions as recommended, distribution as update to share \\child server\Sophosupdate). Got the error  'threat detection data update failed" and last updaed "never". What's wrong? Can anyone provide the detail steps with screen shot.

Thanks

:7641


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    Hello yh,

    Last message from childsv1.

    As your Network Report is fairly recent I'd expect also newer timestamps in SEC (and not 1/7/2011 10:04:43 AM). It's a little bit strange. I asked about the Last message because during recent test I had a case where the client/child didn't send any messages upstream (although it had a connection to the parent and everything else worked). Resolved itself with a reboot though. 

    Unless Jak has some idea :smileyhappy: I'd suggest engaging Support 'cause a closer look at the logs might be needed.

    Christian

    :7883
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  • 0

    Hello yh,

    Last message from childsv1.

    As your Network Report is fairly recent I'd expect also newer timestamps in SEC (and not 1/7/2011 10:04:43 AM). It's a little bit strange. I asked about the Last message because during recent test I had a case where the client/child didn't send any messages upstream (although it had a connection to the parent and everything else worked). Resolved itself with a reboot though. 

    Unless Jak has some idea :smileyhappy: I'd suggest engaging Support 'cause a closer look at the logs might be needed.

    Christian

    :7883
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