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steps for setup child server

yh

Hi,

We just setup Sophos Enterprise Console 4.5(replace symantec) The structure==> one primary server as parent server  updated from Sophos website. 4 Site servers as child server updated from parent server.

Anyone knows the detail steps to setup child server? Because after copy SUMInstallSet folder from parent server to child server, run setup.exe, configure this child server (source from parent, subscriptions as recommended, distribution as update to share \\child server\Sophosupdate). Got the error  'threat detection data update failed" and last updaed "never". What's wrong? Can anyone provide the detail steps with screen shot.

Thanks

:7641


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    Hello yh,

    that was my suspicion - the entries are stale, almost a week old. Probably RMS on the child is not working as it should. Is childSV1 also listed under Endpoints and if so  what's the timestamp for Last message received from computer?

    RMS information should be in ...\All Users\Application Data\Sophos\Remote Management System\3\Router\ - the logs are in the Logs subdirectory. If there is a file named ReportData.xml in NetworkReport open it. Are there any files in Envelopes?

    Christian

    :7821
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  • 0

    Hello yh,

    that was my suspicion - the entries are stale, almost a week old. Probably RMS on the child is not working as it should. Is childSV1 also listed under Endpoints and if so  what's the timestamp for Last message received from computer?

    RMS information should be in ...\All Users\Application Data\Sophos\Remote Management System\3\Router\ - the logs are in the Logs subdirectory. If there is a file named ReportData.xml in NetworkReport open it. Are there any files in Envelopes?

    Christian

    :7821
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