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steps for setup child server

yh

Hi,

We just setup Sophos Enterprise Console 4.5(replace symantec) The structure==> one primary server as parent server  updated from Sophos website. 4 Site servers as child server updated from parent server.

Anyone knows the detail steps to setup child server? Because after copy SUMInstallSet folder from parent server to child server, run setup.exe, configure this child server (source from parent, subscriptions as recommended, distribution as update to share \\child server\Sophosupdate). Got the error  'threat detection data update failed" and last updaed "never". What's wrong? Can anyone provide the detail steps with screen shot.

Thanks

:7641


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    Hello yh,

    What’’’’s SESC

    I was referring to the Sophos Anti-Virus updates on a client computer, not the SUM (CID) updating process.

    If you delete SUM_Status.xml, working and warehouse the server (whether parent or child) starts all over with the download-decode-deploy (i.e. writing/updating the CIDs) process. If you delete the warehouse on the parent the child SUMs can only successfully update when it has been rebuilt. In case you delete to CID contents too it means that they will be completely rebuilt. Of course clients can't update until this is done but otherwise it just means some additional load on the server.

    If you delete the warehouse on a child it has to download all the files again but it has no other effect on the parent.

    SOPHOSESC is parent server (updated). Only one child server not updated

    If other child SUMs update correctly then it's most likely not the parent's fault and you should delete the stuff on the child.

    Also can delete all contents and files under CID folder?

    Yes (but - if your subscriptions include Sophos for Mac deleting the CID from explorer will likely fail as the pathnames are too long, just shorten the name of an upper level folder). If delete fails you'd have to investigate - if it works the server will (hopefully) rebuild the CID an that's it.  

    Christian

    :7737
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  • 0

    Hello yh,

    What’’’’s SESC

    I was referring to the Sophos Anti-Virus updates on a client computer, not the SUM (CID) updating process.

    If you delete SUM_Status.xml, working and warehouse the server (whether parent or child) starts all over with the download-decode-deploy (i.e. writing/updating the CIDs) process. If you delete the warehouse on the parent the child SUMs can only successfully update when it has been rebuilt. In case you delete to CID contents too it means that they will be completely rebuilt. Of course clients can't update until this is done but otherwise it just means some additional load on the server.

    If you delete the warehouse on a child it has to download all the files again but it has no other effect on the parent.

    SOPHOSESC is parent server (updated). Only one child server not updated

    If other child SUMs update correctly then it's most likely not the parent's fault and you should delete the stuff on the child.

    Also can delete all contents and files under CID folder?

    Yes (but - if your subscriptions include Sophos for Mac deleting the CID from explorer will likely fail as the pathnames are too long, just shorten the name of an upper level folder). If delete fails you'd have to investigate - if it works the server will (hopefully) rebuild the CID an that's it.  

    Christian

    :7737
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