Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 23 replies
  • Subscribers 1 subscriber
  • Views 71669 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

steps for setup child server

yh

Hi,

We just setup Sophos Enterprise Console 4.5(replace symantec) The structure==> one primary server as parent server  updated from Sophos website. 4 Site servers as child server updated from parent server.

Anyone knows the detail steps to setup child server? Because after copy SUMInstallSet folder from parent server to child server, run setup.exe, configure this child server (source from parent, subscriptions as recommended, distribution as update to share \\child server\Sophosupdate). Got the error  'threat detection data update failed" and last updaed "never". What's wrong? Can anyone provide the detail steps with screen shot.

Thanks

:7641


This thread was automatically locked due to age.
Parents
  • 0

    Hello yh,

    the same procedure (deleting the mentioned files) can be used on the parent. It might also be the case that writing to the CID fails (usually you can find a hint in the logs but it's not easy to spot). Unless it's the indexing service "sitting" on the directory (in which case you either turn off the service or exclude the Update Manager directory from being indexed) deleting the CID often helps. If it doesn't then it's time for digging in the logs.

    Christian

    :7721
Reply
  • 0

    Hello yh,

    the same procedure (deleting the mentioned files) can be used on the parent. It might also be the case that writing to the CID fails (usually you can find a hint in the logs but it's not easy to spot). Unless it's the indexing service "sitting" on the directory (in which case you either turn off the service or exclude the Update Manager directory from being indexed) deleting the CID often helps. If it doesn't then it's time for digging in the logs.

    Christian

    :7721
Children
No Data