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steps for setup child server

yh

Hi,

We just setup Sophos Enterprise Console 4.5(replace symantec) The structure==> one primary server as parent server  updated from Sophos website. 4 Site servers as child server updated from parent server.

Anyone knows the detail steps to setup child server? Because after copy SUMInstallSet folder from parent server to child server, run setup.exe, configure this child server (source from parent, subscriptions as recommended, distribution as update to share \\child server\Sophosupdate). Got the error  'threat detection data update failed" and last updaed "never". What's wrong? Can anyone provide the detail steps with screen shot.

Thanks

:7641


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    What error besides 80040404 do you see in View Update Manager details? The part you showed says that there were no new files which had to be downloaded by the child. I'd expect  Cmd-ALL << [I0018] The synchronisation of the supplements was successful. following it though as well as lines starting with  Generate a CID. If there aren't then "something" seems to be stuck. Before considering reinstall I'd restart the SUM service (or reboot the child SUM) and if this doesn't help stop the service, delete SUM_status.xml as well as the contents of the Working and Warehouse folders.

    Christian

    :7655
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  • 0

    What error besides 80040404 do you see in View Update Manager details? The part you showed says that there were no new files which had to be downloaded by the child. I'd expect  Cmd-ALL << [I0018] The synchronisation of the supplements was successful. following it though as well as lines starting with  Generate a CID. If there aren't then "something" seems to be stuck. Before considering reinstall I'd restart the SUM service (or reboot the child SUM) and if this doesn't help stop the service, delete SUM_status.xml as well as the contents of the Working and Warehouse folders.

    Christian

    :7655
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