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steps for setup child server

yh

Hi,

We just setup Sophos Enterprise Console 4.5(replace symantec) The structure==> one primary server as parent server  updated from Sophos website. 4 Site servers as child server updated from parent server.

Anyone knows the detail steps to setup child server? Because after copy SUMInstallSet folder from parent server to child server, run setup.exe, configure this child server (source from parent, subscriptions as recommended, distribution as update to share \\child server\Sophosupdate). Got the error  'threat detection data update failed" and last updaed "never". What's wrong? Can anyone provide the detail steps with screen shot.

Thanks

:7641


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  • 0

    Hi, Jak

    From child server/Sophos Endpoint Security and Control consol/Updating/View Updating Log, I can find that update successfully from primary server. See attached log. But, from parent server/Sophos Enterprise Console/Update Managers/ ,

    The errors tab shows "threat detection data update failed" and tab last updated " Never"  since last week (still maked last week date).

    Can guess that child server can updated from parent server, but parent server didn't update log from child server. How to clear log for this child server ?

    Please advice asap. Need implement urgent! Thanks....

    Time: 1/11/2011 17:20:20
    Message: AutoUpdate finished
    Module: ALUpdate
    Process ID: 6876
    Thread ID: 6236

    Time: 1/11/2011 17:20:19
    Message: Installation of Sophos AutoUpdate skipped
    Module: ALUpdate
    Process ID: 6876
    Thread ID: 6236

    Time: 1/11/2011 17:20:19
    Message: Installation of SAVXP skipped
    Module: ALUpdate
    Process ID: 6876
    Thread ID: 6236

    Time: 1/11/2011 17:20:19
    Message: Installation of RMSNT skipped
    Module: ALUpdate
    Process ID: 6876
    Thread ID: 6236

    Time: 1/11/2011 17:20:19
    Message: Downloading phase completed
    Module: ALUpdate
    Process ID: 6876
    Thread ID: 6236

    Time: 1/11/2011 17:20:18
    Message: Product cache update from primary server successfully finished
    Module: CIDUpdate
    Process ID: 6876
    Thread ID: 6236

    :7651
Reply
  • 0

    Hi, Jak

    From child server/Sophos Endpoint Security and Control consol/Updating/View Updating Log, I can find that update successfully from primary server. See attached log. But, from parent server/Sophos Enterprise Console/Update Managers/ ,

    The errors tab shows "threat detection data update failed" and tab last updated " Never"  since last week (still maked last week date).

    Can guess that child server can updated from parent server, but parent server didn't update log from child server. How to clear log for this child server ?

    Please advice asap. Need implement urgent! Thanks....

    Time: 1/11/2011 17:20:20
    Message: AutoUpdate finished
    Module: ALUpdate
    Process ID: 6876
    Thread ID: 6236

    Time: 1/11/2011 17:20:19
    Message: Installation of Sophos AutoUpdate skipped
    Module: ALUpdate
    Process ID: 6876
    Thread ID: 6236

    Time: 1/11/2011 17:20:19
    Message: Installation of SAVXP skipped
    Module: ALUpdate
    Process ID: 6876
    Thread ID: 6236

    Time: 1/11/2011 17:20:19
    Message: Installation of RMSNT skipped
    Module: ALUpdate
    Process ID: 6876
    Thread ID: 6236

    Time: 1/11/2011 17:20:19
    Message: Downloading phase completed
    Module: ALUpdate
    Process ID: 6876
    Thread ID: 6236

    Time: 1/11/2011 17:20:18
    Message: Product cache update from primary server successfully finished
    Module: CIDUpdate
    Process ID: 6876
    Thread ID: 6236

    :7651
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