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steps for setup child server

yh

Hi,

We just setup Sophos Enterprise Console 4.5(replace symantec) The structure==> one primary server as parent server  updated from Sophos website. 4 Site servers as child server updated from parent server.

Anyone knows the detail steps to setup child server? Because after copy SUMInstallSet folder from parent server to child server, run setup.exe, configure this child server (source from parent, subscriptions as recommended, distribution as update to share \\child server\Sophosupdate). Got the error  'threat detection data update failed" and last updaed "never". What's wrong? Can anyone provide the detail steps with screen shot.

Thanks

:7641


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Parents
  • 0

    Thank you jak for your detail guide.

    I assume the configuration of the child is with regards to the "Sources" tab is:  \\childserver\SophosUpdate

    ==> this is default setting and can resoulve . Do we need fully qualified name?

    On the child, is there anything in?

    \Documents and Settings\All Users\Application Data\Sophos\Update Manager\working\?

    ==> yes, on the child server, under this folder , can find Decoded-SDDM and Decoded-Sub0 folder.

    Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager\

    Contain a CIDs and Warehouse directory and they are populated

    Other than that to get a feel for what has happened, looking in the log files is worth a glance.There are 2 types of logs:

    1. SUMLog[timestamp].log
    2. SUMTrace[timestamp].log

    Caputed part of logs from SUMTrace[timestamp].log


    2011-01-11 16:18:48 : Cmd-Sock-1400 << 2011-01-11 16:19:16 : Package synchronisation started.
    2011-01-11 16:19:16 : Finished package synchronisation.
    2011-01-11 16:19:16 : Package synchronisation started.
    2011-01-11 16:19:16 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:19 : Package synchronisation started.
    2011-01-11 16:19:19 : Finished package synchronisation.
    2011-01-11 16:19:19 : Package synchronisation started.
    2011-01-11 16:19:19 : Finished package synchronisation.
    2011-01-11 16:19:19 : Package synchronisation started.
    2011-01-11 16:19:19 : Finished package synchronisation.
    2011-01-11 16:19:19 : Package synchronisation started.
    2011-01-11 16:19:19 : Finished package synchronisation.
    ><Ordinal>0</Ordinal></UpdateSource></Config>] Dumped 28 objects.

    2011-01-11 16:19:38 : Cmd-Sock-1400 <<

    2011-01-11 16:19:38 : Cmd-Sock-1400 <<
    2011-01-11 16:19:45 : Tue Jan 11 16:19:45 2011 - No action
    2011-01-11 16:19:45 : Tue Jan 11 16:19:45 2011 - No action
    2011-01-11 16:19:45 : Tue Jan 11 16:19:45 2011 - No action
    2011-01-11 16:19:45 : Tue Jan 11 16:19:45 2011 - ACTION
    2011-01-11 16:19:45 : Cmd-ALL << [I1018][DispatcherSupplements-2011-01-11T08-19-45-11][1] Started dispatcher with ID 'DispatcherSupplements-2011-01-11T08-19-45-11'. It will run 1 events.
    2011-01-11 16:19:45 : Cmd-ALL << [I1021][ActionSyncSupplements][DispatcherSupplements-2011-01-11T08-19-45-11] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2011-01-11T08-19-45-11' started...
    2011-01-11 16:19:51 : Package synchronisation started.
    2011-01-11 16:19:51 : Finished package synchronisation.
    2011-01-11 16:19:51 : Package synchronisation started.
    2011-01-11 16:19:51 : Finished package synchronisation.
    2011-01-11 16:19:51 : Package synchronisation started.
    2011-01-11 16:19:51 : Finished package synchronisation.
    2011-01-11 16:19:51 : Package synchronisation started.
    2011-01-11 16:19:51 : Finished package synchronisation.
    2011-01-11 16:19:52 : Package synchronisation started.
    2011-01-11 16:19:52 : Finished package synchronisation.
    2011-01-11 16:19:52 : Package synchronisation started.
    2011-01-11 16:19:52 : Finished package synchronisation.
    2011-01-11 16:19:52 : Package synchronisation started.
    2011-01-11 16:19:52 : Finished package synchronisation.
    2011-01-11 16:19:52 : Cmd-ALL << [I0017][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED][\\SOPHOSESC\SophosUpdate\Warehouse] Successfully synchronized supplements for payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 with version RECOMMENDED from source \\parentserver\SophosUpdate\Warehouse. No new data files were downloaded.
    2011-01-11 16:19:52 : Cmd-ALL << [I0017][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED][\\SOPHOSESC\SophosUpdate\Warehouse] Successfully synchronized supplements for payload F26F7EC0-1302-4DA7-8B6B-A5383051D41A with version RECOMMENDED from source \\parentserver\SophosUpdate\Warehouse. No new data files were downloaded.
    2011-01-11 16:19:52 : Cmd-ALL << [I0017][7D48A012-0C64-4F21-BA27-A9CEDF442749][0.0.0][\\SOPHOSESC\SophosUpdate\Warehouse] Successfully synchronized supplements for payload 7D48A012-0C64-4F21-BA27-A9CEDF442749 with version 0.0.0 from source \\parentserver\SophosUpdate\Warehouse. No new data files were downloaded.=

    2011-01-11 16:20:11 : Cmd-Sock-1400 <<
    2011-01-11 16:20:45 : Tue Jan 11 16:20:45 2011 - No action
    2011-01-11 16:20:45 : Tue Jan 11 16:20:45 2011 - No action
    2011-01-11 16:20:45 : Tue Jan 11 16:20:45 2011 - No action

    Anyway, any link for the steps. I can reinstall child server if still can not solve the error. Any recommend.

    Thank you very much for your kind help.

    :7649
Reply
  • 0

    Thank you jak for your detail guide.

    I assume the configuration of the child is with regards to the "Sources" tab is:  \\childserver\SophosUpdate

    ==> this is default setting and can resoulve . Do we need fully qualified name?

    On the child, is there anything in?

    \Documents and Settings\All Users\Application Data\Sophos\Update Manager\working\?

    ==> yes, on the child server, under this folder , can find Decoded-SDDM and Decoded-Sub0 folder.

    Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager\

    Contain a CIDs and Warehouse directory and they are populated

    Other than that to get a feel for what has happened, looking in the log files is worth a glance.There are 2 types of logs:

    1. SUMLog[timestamp].log
    2. SUMTrace[timestamp].log

    Caputed part of logs from SUMTrace[timestamp].log


    2011-01-11 16:18:48 : Cmd-Sock-1400 << 2011-01-11 16:19:16 : Package synchronisation started.
    2011-01-11 16:19:16 : Finished package synchronisation.
    2011-01-11 16:19:16 : Package synchronisation started.
    2011-01-11 16:19:16 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:18 : Package synchronisation started.
    2011-01-11 16:19:18 : Finished package synchronisation.
    2011-01-11 16:19:19 : Package synchronisation started.
    2011-01-11 16:19:19 : Finished package synchronisation.
    2011-01-11 16:19:19 : Package synchronisation started.
    2011-01-11 16:19:19 : Finished package synchronisation.
    2011-01-11 16:19:19 : Package synchronisation started.
    2011-01-11 16:19:19 : Finished package synchronisation.
    2011-01-11 16:19:19 : Package synchronisation started.
    2011-01-11 16:19:19 : Finished package synchronisation.
    ><Ordinal>0</Ordinal></UpdateSource></Config>] Dumped 28 objects.

    2011-01-11 16:19:38 : Cmd-Sock-1400 <<

    2011-01-11 16:19:38 : Cmd-Sock-1400 <<
    2011-01-11 16:19:45 : Tue Jan 11 16:19:45 2011 - No action
    2011-01-11 16:19:45 : Tue Jan 11 16:19:45 2011 - No action
    2011-01-11 16:19:45 : Tue Jan 11 16:19:45 2011 - No action
    2011-01-11 16:19:45 : Tue Jan 11 16:19:45 2011 - ACTION
    2011-01-11 16:19:45 : Cmd-ALL << [I1018][DispatcherSupplements-2011-01-11T08-19-45-11][1] Started dispatcher with ID 'DispatcherSupplements-2011-01-11T08-19-45-11'. It will run 1 events.
    2011-01-11 16:19:45 : Cmd-ALL << [I1021][ActionSyncSupplements][DispatcherSupplements-2011-01-11T08-19-45-11] Action 'ActionSyncSupplements' with caller 'DispatcherSupplements-2011-01-11T08-19-45-11' started...
    2011-01-11 16:19:51 : Package synchronisation started.
    2011-01-11 16:19:51 : Finished package synchronisation.
    2011-01-11 16:19:51 : Package synchronisation started.
    2011-01-11 16:19:51 : Finished package synchronisation.
    2011-01-11 16:19:51 : Package synchronisation started.
    2011-01-11 16:19:51 : Finished package synchronisation.
    2011-01-11 16:19:51 : Package synchronisation started.
    2011-01-11 16:19:51 : Finished package synchronisation.
    2011-01-11 16:19:52 : Package synchronisation started.
    2011-01-11 16:19:52 : Finished package synchronisation.
    2011-01-11 16:19:52 : Package synchronisation started.
    2011-01-11 16:19:52 : Finished package synchronisation.
    2011-01-11 16:19:52 : Package synchronisation started.
    2011-01-11 16:19:52 : Finished package synchronisation.
    2011-01-11 16:19:52 : Cmd-ALL << [I0017][A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1][RECOMMENDED][\\SOPHOSESC\SophosUpdate\Warehouse] Successfully synchronized supplements for payload A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1 with version RECOMMENDED from source \\parentserver\SophosUpdate\Warehouse. No new data files were downloaded.
    2011-01-11 16:19:52 : Cmd-ALL << [I0017][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED][\\SOPHOSESC\SophosUpdate\Warehouse] Successfully synchronized supplements for payload F26F7EC0-1302-4DA7-8B6B-A5383051D41A with version RECOMMENDED from source \\parentserver\SophosUpdate\Warehouse. No new data files were downloaded.
    2011-01-11 16:19:52 : Cmd-ALL << [I0017][7D48A012-0C64-4F21-BA27-A9CEDF442749][0.0.0][\\SOPHOSESC\SophosUpdate\Warehouse] Successfully synchronized supplements for payload 7D48A012-0C64-4F21-BA27-A9CEDF442749 with version 0.0.0 from source \\parentserver\SophosUpdate\Warehouse. No new data files were downloaded.=

    2011-01-11 16:20:11 : Cmd-Sock-1400 <<
    2011-01-11 16:20:45 : Tue Jan 11 16:20:45 2011 - No action
    2011-01-11 16:20:45 : Tue Jan 11 16:20:45 2011 - No action
    2011-01-11 16:20:45 : Tue Jan 11 16:20:45 2011 - No action

    Anyway, any link for the steps. I can reinstall child server if still can not solve the error. Any recommend.

    Thank you very much for your kind help.

    :7649
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