Problem updating Sophos "could not find a source for updated package"
I'm a new user ! Please help.
Facts: Stand alone pc, I'm adminstrator. good internet connection. I deinstalled and reinstalled it multipel times by now without succes.
I read the other answers but without succes. Is there someone who can guide me?
Trace(2015-Oct-25 17:31:34): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1445790694
Trace(2015-Oct-25 17:31:34): Using top level catalogue sdds.esc_10_2
Trace(2015-Oct-25 17:31:34): SDDSUpdateLocation, constructor start
Trace(2015-Oct-25 17:31:34): locConfig.m_server = Sophos
Trace(2015-Oct-25 17:31:34): Calling check on source.m_address.m_path = Sophos
Trace(2015-Oct-25 17:31:34): Calling package_source_init
Trace(2015-Oct-25 17:31:34): Creating package source to represent parent
Trace(2015-Oct-25 17:31:34): Create package source to represent local cache
Trace(2015-Oct-25 17:31:34): SDDSUpdateLocation::Constructor finished
Trace(2015-Oct-25 17:31:34): TrySyncProduct, Calling BeginSync
Trace(2015-Oct-25 17:31:36): SDDSUpdateLocation caught exception from BeginSync: Cannot locate server for es-web-2.sophos.com/.../sdds.esc_10_2.xml GetLastError returned 0
Trace(2015-Oct-25 17:31:36): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2015-Oct-25 17:31:36): ALUpdate():
Trace(2015-Oct-25 17:31:36): ALUpdate(DownloadEnded):
Trace(2015-Oct-25 17:31:36): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2015-Oct-25 17:31:37): RMSMessageHandler: ALUpdateEnd
Trace(2015-Oct-25 17:31:37): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
Trace(2015-Oct-25 17:31:37): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR: Could not find a source for updated packages</ReadableMessage></Config>
Trace(2015-Oct-25 17:31:37): IPCSender::ProcessSend: Listener not ready starting to wait
Trace(2015-Oct-25 17:31:38): IPCSender::ProcessSend exiting
Trace(2015-Oct-25 18:10:30): ALUpdate started: -ManualUpdate -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
Trace(2015-Oct-25 18:10:30): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
Trace(2015-Oct-25 18:10:30): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
Trace(2015-Oct-25 18:10:30): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
Trace(2015-Oct-25 18:10:30): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2015-Oct-25 18:10:30): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2015-Oct-25 18:10:30): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2015-Oct-25 18:10:30): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2015-Oct-25 18:10:30): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2015-Oct-25 18:10:30): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2015-Oct-25 18:10:30): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2015-Oct-25 18:10:30): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2015-Oct-25 18:10:30): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2015-Oct-25 18:10:30): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2015-Oct-25 18:10:30): Computer is a not possible cluster
Trace(2015-Oct-25 18:10:30): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2015-Oct-25 18:10:30): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2015-Oct-25 18:10:30): Considering subscribed products.
Trace(2015-Oct-25 18:10:30): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2015-Oct-25 18:10:30): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2015-Oct-25 18:10:30): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2015-Oct-25 18:10:30): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2015-Oct-25 18:10:30): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2015-Oct-25 18:10:30): GenerateCustomerID: complete
Trace(2015-Oct-25 18:10:30): Computer is a not possible cluster
gr Marco
Holland
This thread was automatically locked due to age.
