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Clients updating directly from Sophos fail to update, a red cross is visible on the Sophos shield signifying a failed update

ArnieBoehm

Hi Folks.

The article:

https://www.sophos.com/en-us/support/knowledgebase/118470.aspx

don't helps.

Firewalls (HW/ Internet nad Windows-Firewall(s) are open for the needed ports and IPs and URLs as described here:

https://www.sophos.com/de-de/support/knowledgebase/111428.aspx

Someone a usefull solution?

BR

/arnie



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  • 0

    Hello Arnie,

    fail to update can be a lot of things - among them: Failure to download any product, failure to download a specific product (for managed endpoints a  failure to download RMS is expected), or failure to install one or more components. What does the updating log say?

    Christian

  • 0 in reply to QC

    Hello QC,

    It says the same, as described in the article
    www.sophos.com/.../118470.aspx

    ERROR: Could not find a source for updated packages
    ERROR: Download of Sophos AutoUpdate failed from server Sophos

    On many other PCs we have all the same configuration (direct update from "sophos"/ default, license user-Name, license PW).

    Tested the other URLs for update-Servers, too (dci.sophosupd.com, d1.sophosupd.com, d2.sophos.com, d3.sophosupd.com, dci.sophosupd.net, d1.sophosupd.net, d2.sophosupd.net, d3.sophosupd.net) - same errors.
    Ping to all these destinations ok.
    Tracert to all these destinations ok.
    Firewall on the workstation deactivated.
    Gateway/ firewall is full open (don't discuss about that security - it's for the testing only   :-D  ...)

    No Management-Server is used.
    No other security-Programm is running (no 3rd-party firewall, no other virus-protection, no malware-scanner).

    Yes, we deinstalled SOPHOS and reinstalled it.
    Yes, we installed it as Administrator
    Yes, same problem on other workstations in this network.
    Yes, same problem taking the workstation to another network.
    Yes, we installed it later in other networks, on other workstations - and it runs, so it's not a license-problem
     
    HTH finding a solution.
    THX in advanced
    BR /arnie

Reply
  • 0 in reply to QC

    Hello QC,

    It says the same, as described in the article
    www.sophos.com/.../118470.aspx

    ERROR: Could not find a source for updated packages
    ERROR: Download of Sophos AutoUpdate failed from server Sophos

    On many other PCs we have all the same configuration (direct update from "sophos"/ default, license user-Name, license PW).

    Tested the other URLs for update-Servers, too (dci.sophosupd.com, d1.sophosupd.com, d2.sophos.com, d3.sophosupd.com, dci.sophosupd.net, d1.sophosupd.net, d2.sophosupd.net, d3.sophosupd.net) - same errors.
    Ping to all these destinations ok.
    Tracert to all these destinations ok.
    Firewall on the workstation deactivated.
    Gateway/ firewall is full open (don't discuss about that security - it's for the testing only   :-D  ...)

    No Management-Server is used.
    No other security-Programm is running (no 3rd-party firewall, no other virus-protection, no malware-scanner).

    Yes, we deinstalled SOPHOS and reinstalled it.
    Yes, we installed it as Administrator
    Yes, same problem on other workstations in this network.
    Yes, same problem taking the workstation to another network.
    Yes, we installed it later in other networks, on other workstations - and it runs, so it's not a license-problem
     
    HTH finding a solution.
    THX in advanced
    BR /arnie

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