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Firewall disabling all network adapters

jon797w

Not sure if anyone else has seen this issue but we have seen an increase in this occuring since upgrading to firewall v2.7.0

Basically what happens is that the laptop can be working fine, and then on next reboot all network access is disabled, stop the Firewall Service and all networking comes back.

We then have to remove the Firewall component and redeploy it from the console in order to solve the problem.

:18813


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    Hi Christian

    Thanks for the reply, we did see this on the odd occassion with 2.5, but since going to 2.7 we are getting a couple of instances a week, it does very often occur on the same machine more than once.

    It physically disables the adapters, doesn't seem limited to one OS, seen it happen on XP, Vista and 7.

    The only error that seems to get reported is error 67, Failed to install Sophos Client Firewall; The MSI has failed

    Seems that when an update is happening the FW component is failing but I can't see why

    :18849
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  • 0

    Hi Christian

    Thanks for the reply, we did see this on the odd occassion with 2.5, but since going to 2.7 we are getting a couple of instances a week, it does very often occur on the same machine more than once.

    It physically disables the adapters, doesn't seem limited to one OS, seen it happen on XP, Vista and 7.

    The only error that seems to get reported is error 67, Failed to install Sophos Client Firewall; The MSI has failed

    Seems that when an update is happening the FW component is failing but I can't see why

    :18849
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