migrating from 2008x64 5.2.2 installtion to 2012R2 5.2.2 installation on a new server. Followed http://www.sophos.com/en-us/medialibrary/PDFs/documentation/sec_52_mgeng.pdf?la=en without any errors. Got to point 12 where I would be putting the sophos update credentials into the new SUM when I got the 'Base64ecode returned false' error.
I followed the advice in KB article 110570 this does indeed spark a "wizard" but returns the same error. My licence details are the same as the old update server.
I have submitted a request to support and got a 6 point worksheet which didnt work; the sheet was concerned with re-adding the credentials and forcing an update - which is impossible as im having issue with precisely that! Resubmitted the server logs to sophos and have heard nothing for 2 days.
Has anyone else had this issue before? I have come to the conclusion that SUM cannot be migrated - I had issues LAST time I migrated from an old server to a new one (in the end it was easier to delete everything and start again - this was a real pain, if I have to do that now then I might as start looking at another solution other than sophos)
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