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sophos management services fails to start after upgrade from 4.5 to 5.0

Upgrade appeared to work.   New account created as requested.

Event viewer shows the following chronological errors:

  • Login failed for user '<My new logon created before installing>'. Reason: Failed to open the explicitly specified database. [CLIENT: <server IP address>]
  • There is no database connection. Management Service will be shut down.
  • Initialization failed.

         Step: Creating a database connection

         Error: std::runtime_error

         Cannot open database "SOPHOS50" requested by the login. The login failed

This can be fixed by adding the user to the administrators group.  Management services start correctly.  If the user is removed from the administrators group then the service fails to start.

I didnt think being part of the administrators group was necessary? 

:25207


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