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Cannot Update Sophos after upgrade to 5.2

Have updated the console to 5.2 (went through and updated via each version upgrade and all went well I presumed as no errors) in the summer and now I see it has never updated since then! Used the error tool and the first error it logs (I presume all following ones are due to the first error) is:

15/09/2013 17:28:21 Error Synchronize operation failed when synchronizing product release 'Windows Endpoint Security and Control'. Details: Cannot create stream 29b76d41562ed04639b96191ba05ca1fx000.xml

The logins to our update location are correct, I can get to the location path etc but just cant get it to update. It says downloading binaries, then reports software deliver fails then another message about threat detection failing. Have searched on here and cant see the wood for the trees honestly and I am ending up clutching at straws (can you tell the level of desperation?). Anyway and anyone point me in the 'simpletons' direction of getting it working again...or can I do a repair or even a reinstall?

Edit:

Just changed my subscription to 10.0 Recomended (I had the latest 10.2 selected to see if that made any difference at first) and I get the following as the first error of a series of messages in the error tool:

15/09/2013 17:42:41 Error Synchronize operation failed when synchronizing product release 'Sophos Patch Server'. Details: Cannot create stream 7f8acc562fd796ba43e8dc4441ba0394x000.xml

:43393


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  • Yes thats the one and thankyou, it seems that I missed the path to our source files being changed to the new version. Changed the path and all now OK. Missed it as I upgraded the console which kept the old path and I missed checking that, hence why my other server worked as I did that as a new install and checked the path as I set it up from scratch! Thanks for the pointer to the solution.

    :43397
Reply
  • Yes thats the one and thankyou, it seems that I missed the path to our source files being changed to the new version. Changed the path and all now OK. Missed it as I upgraded the console which kept the old path and I missed checking that, hence why my other server worked as I did that as a new install and checked the path as I set it up from scratch! Thanks for the pointer to the solution.

    :43397
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