Installed EMC 4.7 on our new server (after uninstalling 4.5 which was after having 4.0 on another but less stable server). The clients with Sophos already installed update but they wont become managed and cant seem to get them to reinstall from the console (Could not start installation program, Network path not found msg in client status in EMC). Took it totally of one client and reinstalled from the command line and installed fine, updates but now says waiting for client to report status.
The Sophos Network Communications Report says:
| Communication failure. |
| Failed to communicate with the server. |
| "Sophos Message Router" service may be stopped on the server, or the server may be disconnected from the network, or a firewall may be blocking communications from the client to the server. |
| Verify that the Sophos Message Router ports (by default 8192 and 8194) on the server are accessible by the computer with the problem. Also check networking and services on the server. |
The router log is as below:
03.01.2012 16:15:33 0878 W Parent address unknown: The requested name is valid and was found in the database, but it does not have the correct associated data being resolved for. (11004)
03.01.2012 16:15:33 0878 I Getting parent router IOR from servername.domain.local:8192
03.01.2012 16:15:58 0878 I Getting parent router IOR from servername:8192
03.01.2012 16:16:21 0878 E Failed to get parent router IOR
03.01.2012 16:16:21 0878 E Failed to get certificate, retrying in 600 seconds
03.01.2012 16:26:34 0878 I Getting parent router IOR from xx.xx.xx.xx:8192
03.01.2012 16:26:57 0878 I Getting parent router IOR from fe80::8971:2cc1:50d2:d58f:8192
03.01.2012 16:26:58 0878 E ACE_INET_Addr::ACE_INET_Addr: fe80::8971:2cc1:50d2:d58f: The requested name is valid and was found in the database, but it does not have the correct associated data being resolved for.
The Parent address in the network report is correct:
xx.xx.xx.xx,fe80::8971:2cc1:50d2:d58f,servername.domain.local,servername
Can ping the server from client with name and ip, bit at a loss as to what to do or check next so I can get the clients to appear as managed.
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