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Auto-Update problems?

EddieWright

Is there an issue with dci.sophosupd.com - since 11am UK time my users have been unable to update and the log file shows [E26245] Cannot locate server for http://dci.sophosupd.com/.

Thanks, Eddie



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  • 0

    I too have had problems updating today. Error being returned when trying to update is: "Could not contact primary server" & "Timeout Error: 23 September 2015 15:44" (most recent check). As per the original post, it's been happening for me since the morning (UK time), so 11am is probably a close match. Sorry, don't know what the end point was. All that's in the logs is (last entry):-

    com.sophos.autoupdate: Proceed with manually triggered update from Sophos at 15:42:56 23 September 2015
    com.sophos.autoupdate: Error: Could not contact primary server at 15:44 on 23 September 2015
    com.sophos.autoupdate: Connection timed out

  • 0 in reply to AndyM1
    This morning I thought I'd try and reinstall the app (Sophos for Mac - Home Edition) and upon agreeing to the Ts & Cs it went to get the download file but timed out: "Gateway Timeout: can't connect to remote host" The URL the file was coming from is: downloads.sophos.com/.../{RANDOM STRING GOES HERE}/savosx_he_r.zip
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