Endpoint stopped working after 11.4

Question

After updating M1 to MacOS 11.4 Sophos endpoint shows version (null) and says "not installed". Services are not running.

David Lancaster · Accepted Answer

Hi, 
 This appears to be the same issue that was observed with the upgrade to macOS 11.3 where Sophos processes start before Rosetta has initialized. 
 https://community.sophos.com/intercept-x-endpoint/mac-arm-eap/f/recommended-reads/127529/sophos-endpoint-protection-issues-on-first-boot-after-upgrading-to-macos-11-3 
 A refresh will be coming to the EAP shortly that will increase the number of native processes, and we're planning on a full suite by GA.

Yashraj S · Answer

Hi Administrator User241 , 
 Which components aren&rsquo;t installed? It'd be great if you can send us a screenshot. If the Sophos AutoUpdate component is installed, you can try manually updating the endpoint. If not, then you can try uninstalling and reinstalling.

Endpoint stopped working after 11.4

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