Hi
Hoping someone can help.
I have a cache setup on a server 2016 server and it appears to be providing updates to its self and another server 2016 server. The cloud console does report that those 2 server have updated within the last day.
All my workstations however, running Windows 7, do not update from the Update Cache. Looking at the Update log file it can't connect and just has the following message in the log:
2017-12-10T02:54:05.808Z [ 1256] INFO CacheEvaluator::Evaluate Analyzing whether to update from Sophos CDN or update cache
2017-12-10T02:54:05.808Z [ 1256] INFO CacheEvaluator::EvaluateCache Checking access to update cache: (serverFQDN):8191
2017-12-10T02:54:05.855Z [ 1256] INFO CacheEvaluator::EvaluateCache Could not reach cache: (serverFQDN):8191
2017-12-10T02:54:05.855Z [ 1256] INFO CacheEvaluator::Evaluate Analysis complete - Using Sophos CDN
The server log file which supports that the update cache is working has this:
2017-12-10T09:29:23.203Z [ 6652] INFO CacheEvaluator::Evaluate Analyzing whether to update from Sophos CDN or update cache
2017-12-10T09:29:23.204Z [ 6652] INFO CacheEvaluator::EvaluateCache Checking access to update cache: (serverFQDN):8191
2017-12-10T09:29:23.320Z [ 6652] INFO CacheEvaluator::EvaluateCache Successfully connected to cache: (serverFQDN):8191
2017-12-10T09:29:23.321Z [ 6652] INFO CacheEvaluator::Evaluate Analysis complete - Using update cache: (serverFQDN):8191
2017-12-10T09:29:23.321Z [ 6652] INFO SDDSDownloader::SyncInternal Updating from cache: (serverFQDN):8191
2017-12-10T09:29:23.321Z [ 6652] INFO SDDSDownloader::SyncInternal Delta compression enabled
How can I get my workstations to use the update cache or try to find out what is preventing them from accessing the update cache?
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