Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • +2 person also asked this people also asked this
  • Locked Locked
  • Replies 26 replies
  • Subscribers 20 subscribers
  • Views 99380 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Failed to install hmpa64: a reboot is required before the installation can succeed.

Howiedog

Ok..on numerous PC's when I am in Cloud.Console are showing this error in their respective Events tab.

Although this is an Event, do the Clients ever get a notification that they need a required reboot?

I have Sophos on my own desktop and I don't remember ever seeing a notice about required reboot to complete install.

If they do NOT get a notice, then how are they supposed to deal with this?? Is it up to me as Admin to monitor these events and take the required action?

 

Tks



This thread was automatically locked due to age.
Parents
  • 0

    I have an endless reboot as well. 

    Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HitmanPro.Alert, 64, SystemComponent, 1)
    Failed to open Registry key: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HitmanPro.Alert, error 2
    A reboot is required before the installation can proceed

  • 0 in reply to Ted Bundy

    Hello Ted Bundy,

    Is this a new installation you are referring to,  or has the issue started all of a sudden?

    If the issue occurs while installing Sophos:
    Is that key present in your system? Was there a previous installation of Sophos?

    If yes to either, please perform a full backup of the registry and manually remove the HitmanPro entry under HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HitmanPro.Alert. I would also recommend to look for any other hitmanpro keys under the uninstall location as well, and remove them.
    After that, re-try installing Sophos. 

    If the problems persist (or the above steps do not apply, and rebooting does not help), you may need to file a case with support and provide SDU logs to see what may be blocking hitmanpro from installing.
    I can also take a look at your SDU logs if you would like to DM those to me first.

    Regards,

    Barb@Sophos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

     

  • 0 in reply to Barb@Sophos

    No it's not a new installation. It's a broken installation. So i completely uninstalled sophos & reinstalled. The continually reboots is because that key was missing! 

    I manually created the key and the continual reboots have now stopped.

Reply Children
Unfiltered HTML