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Failed to install hmpa64: a reboot is required before the installation can succeed.

Howiedog

Ok..on numerous PC's when I am in Cloud.Console are showing this error in their respective Events tab.

Although this is an Event, do the Clients ever get a notification that they need a required reboot?

I have Sophos on my own desktop and I don't remember ever seeing a notice about required reboot to complete install.

If they do NOT get a notice, then how are they supposed to deal with this?? Is it up to me as Admin to monitor these events and take the required action?

 

Tks



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  • 0

    I have an endless reboot as well. 

    Executing step: SetRegistryValue(HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HitmanPro.Alert, 64, SystemComponent, 1)
    Failed to open Registry key: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HitmanPro.Alert, error 2
    A reboot is required before the installation can proceed

  • 0 in reply to Ted Bundy

    I don't really understand why reboots are still a monthly thing. Most endpoint products don't need constant reboots these days. 

    Also why does the server product rarely need reboots even though its the same tech?

  • 0 in reply to LRB

    Hello LRB,

    Some component updates do require reboots, however you can control how/when you receive them, in order test and prepare for applying them. Please have a look at this document for more details

    Server and Endpoints update differently, as they use different versions of the software (Server Standard/Advanced VS. Endpoint Standard/Advanced) .  The options listed above should help you control the updates.  

    Regards,

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