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Failed to install hmpa64: a reboot is required before the installation can succeed.

Howiedog

Ok..on numerous PC's when I am in Cloud.Console are showing this error in their respective Events tab.

Although this is an Event, do the Clients ever get a notification that they need a required reboot?

I have Sophos on my own desktop and I don't remember ever seeing a notice about required reboot to complete install.

If they do NOT get a notice, then how are they supposed to deal with this?? Is it up to me as Admin to monitor these events and take the required action?

 

Tks



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  • 0

    I am seeing the exact same errors that Jak posted. I can restart the computer but there is no change. I am seeing this on around 70 computers. Also, the policy has warnings that the policy compliance differs from policy. I can run Comply with All Group Policies but then the error returns 10-20 minutes later.

  • 0 in reply to Eric Cowen

    How often is the console supposed to report machine status?

    I am asking clients to reboot machines and when I check the console the next day the event data is sometimes over 24 hours old.
    I can't tell if they rebooted or not. The device page says that the machines are online and in contact with Sophos.
    If I run an event report I may only get data for 10 out of 22 machines in any 24 hour period.

    So- I can't tell if they have rebooted, and the error has returned, or if they just haven't rebooted.
    In some cases I have web event data so I confirmation the machine is in contact with Sophos, I just have no update data.

    This particular "fail to install" is also not consistent across my clients. Some clients have a high percentage of machines with it, other clients with a few, and some with none.
     

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  • 0 in reply to Eric Cowen

    How often is the console supposed to report machine status?

    I am asking clients to reboot machines and when I check the console the next day the event data is sometimes over 24 hours old.
    I can't tell if they rebooted or not. The device page says that the machines are online and in contact with Sophos.
    If I run an event report I may only get data for 10 out of 22 machines in any 24 hour period.

    So- I can't tell if they have rebooted, and the error has returned, or if they just haven't rebooted.
    In some cases I have web event data so I confirmation the machine is in contact with Sophos, I just have no update data.

    This particular "fail to install" is also not consistent across my clients. Some clients have a high percentage of machines with it, other clients with a few, and some with none.
     

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