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After installing Sophos Central, all PC's are reported as "Failed to protect computer" and "Failed to install hbt"

Hello all!

So I'm deploying Sophos Central via scripting to multiple PC's

The install completes, it registers within Sophos Central itself, all is well and good.

After roughly an hour, I get a flagged alert saying it's failed to install hbt. We are not using Sophos Firewall so I don't need a heartbeat, is there a way to turn this off? Or maybe I am misunderstanding what the heartbeat is for?

Also, I notice that when I get a "Failed to protect computer" error, it gives me no information as to why it failed to protect that computer.

Is there somewhere where more information can be viewed for why it failed? I've checked the events in Sophos Central, and it classifies the alert into categories, unfortunately one of the categories is failed to protect computer, with no additional information.

 

If anyone can point me in the right direction for either of my questions, it would be greatly appreciated!

 

Thank you all!



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