One of our clients has 150+ sophos central endpoint users. For the majority of these users, we are getting the red error sign in Security status and with it there is a error message as follows "Running malware in quarantine or cleanup failure". I cleaned up all the alerts ( which is a very long task for 150+ users ) but still getting the red status error. Sophos has detected many files on each PC which needed Manual cleanup. How is the customer expected to visit each PC and find each file and manually delete it ? Is there a better way for dealing with Manual cleanup ?
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