We are finding Sophos is causing our servers to lockup/freeze due to memory exhaustion. The event seems to correlate with errors in sophos central console for:
|
Failed to install savxp: setup error. |
| One or more Sophos services are missing or not running |
In windows event viewer it shows at the same time as the above error in the sophos central console
Resource Exhaustion-Detector: Event 2004, Windows sucesfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: SavService.exe (8080) consumed 269762560 bytes, Norskale Broker Service.exe (6060) consumed 61325312 bytes etc. "
Whilst there were gigabytes of memory allocated to the VM the consistent thing we are seeing is that sophos is consuming a lot of memory just before the crash behavior. In this case the server is running Windows Server 2016 Std.
We have had about 5 of our servers with this issue now. They are running server advanced licenses with encryption protection enabled.
I have tried disabling automatic product updates and created a test group for server updates but it is still happening?
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