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Actually removing a virus

Man this new cloud client, I just don't get it.. How does one actually remove a virus?

 

I can see it on the agent on the computer, but can i right click remove? NO. I can see it on the sophos cloud console, but can i click or do anything to it to actually remove the virus? no. Can i delete the file manually? no, because sophos has locked it. All i can do is click on a link that takes me to sophos website where it cant find the virus (thanks for that, useless)

 

Come on. This is a major UI fail. How do i actually remove a threat like the one below? why is it so complicated now? Should just be able to click a big button that says "delete threat" or "remiadate" or something!!! i really hope I am just blind, but again thats bad UI design.

 

 

 



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  • Hi  

    The client would automatically clean the malware (unless the default settings are changed) post the detection.

    In few scenarios , the Antivirus client might not have enough permission (Files from shared location's with limited access) to complete this action. You can verify this from the C:\ProgramData\Sophos\Sophos Anti-Virus\logs\SAV.txt, which would contain details on the detection. You can choose to perform a full scan (Post a reboot), run Sophos clean  to remove the threat manually.

    Hope it helps.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support

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