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HitmanPro.Alert 3.6.9 Causes Exploit Detection Non Compliance

Shane Clark

After Sophos updated the version of HitmanProAlert  to version 3.6.9, All of my PC's are getting Exploit Detection Non Compliant alerts. After exactly two hours in this state they then go into compliance for 30 minutes and then repeat this process. Sophos Support says its an issue where the HitmanPro service is shutting down before the Management Communication System Service which is causing the trigger. They have yet to figure out how to fix this issue. Is anyone else seeing this issue? Does anyone have any suggestions of how to fix?



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  • in reply to Jake Trojan

    Have any of you seen a spike in Policy Violations from the computers that have the Non Compliance alerts?

     

    We are up to 15,000 violations. Sophos tech support said there's no correlation from the Non Compliance alerts and the spike in Policy violations. None of the end-users are reporting any notifications about sites being blocked it all seems to happening in the background. They told me I shouldn't worry and that the end users are "probably" visiting the blocked sites, I told them that they are not.   It seems to me that Sophos doesn't really know what's going on. I worry that we might have an infection spreading, even though they said not to worry. I hope its a false positive.

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