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RCA for Sophos Central Incident - late July/early August

Chris Patel

We wanted to share an RCA for the intermittent Central incident from July 31st to Aug 18th. Please look at the below KB posting

https://community.sophos.com/kb/en-us/127653

Thank you for your patience as we continue to make Sophos Central faster, simpler and more effective

As always, feedback from our customer and partner community is most welcome

Thanks

Chris Patel

Director - Sophos Central Platform Product Management



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  • Why did this take until October 13th to be released when the issue was first noted in July 2017?

    In the KB it was said: "We have conducted a detailed review of the incident and have created a plan to improve operations and prevent this kind of issue in the future." Can you detail out to us the plan to improve your operations and how you're going to prevent this kind of issue in the future?

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  • Why did this take until October 13th to be released when the issue was first noted in July 2017?

    In the KB it was said: "We have conducted a detailed review of the incident and have created a plan to improve operations and prevent this kind of issue in the future." Can you detail out to us the plan to improve your operations and how you're going to prevent this kind of issue in the future?

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