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iOS Sophos Control Location Settings Broken

After upgrading to iOS 11 on an iPhone, Sophos Central is reporting that the device is not in compliance because it can not use the location services on the device. Checking the location settings for the Sophos Control app - the only option presented is an unmarked "never".  The only way I have found to make the "always" appear is to mark "never", exist, go back into that setting which the "always" and "while using the app" options appear. This is where I then choose Always and exist the settings for Sophos Control.

I have been using this application on iOS for quite some time successfully and this problem only seemed to have appeared after the iOS 11 Update. 

Has this behavior been seen before? Just wanted to check before opening a ticket.

 

Tnx.



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  • Hi

    There is a recently known issue with Sophos Mobile Control and Location Services. This is currently being resolved by our developers and an update will tentatively be released as an update by early next week. We have not assigned a BUG ID to the issue yet, but I will update you as soon as we have more information.

    Thanks,

    Karlos

    Karlos
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
Reply
  • Hi

    There is a recently known issue with Sophos Mobile Control and Location Services. This is currently being resolved by our developers and an update will tentatively be released as an update by early next week. We have not assigned a BUG ID to the issue yet, but I will update you as soon as we have more information.

    Thanks,

    Karlos

    Karlos
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
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