Hi all, just joined
I'm having trouble deploying Sophos Central at one of our customers. I have followed the instructions at
https://community.sophos.com/kb/en-us/120570
What seems to happen is that the product installs successfully and is visible in the Applications folder. The command line installer exits 0 and states:
Sophos Installer[6804:164987] Starting Sophos Bootstrap Installer
Sophos Installer[6804:164987] Installation successful
The app launches and appears to work, but auto update is not configured and the device fails to show in the cloud console.
I have found the instructions at https://community.sophos.com/kb/en-us/120825 for re-registering a Mac client and have run them successfully. However, when the machine reboots it still fails to show up in the console.
The strange thing is, a small subsection of Macs have installed Sophos via the exact same method and have worked fine. Unfortunately, it's the majority (hundreds) that are failing.
I have tried completely uninstalling via /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools/InstallationDeployer --force_remove and then reinstalling again, but the device still fails to show in the console. After removing it using this method I can confirm that the output:
Upgrading the "saas" product.
is not shown in the install log, as detailed in the above KB. To me, this indicates that Sophos was correctly uninstalled previously by the --force_remove option.
Running /usr/local/bin/SophosUpdate reports "Sophos AutoUpdate is not configured!". This seems to be unique to machines that have failed. Machines that are showing in the console run SophosUpdate fine and the output is as you would expect.
I feel I'm close, but have hit a brick wall. Can anyone please offer any advice? This site has previously run the non Central version of Sophos, but it was uninstalled before attempting to install Sophos Central. I mention this in case it's relevant!
Thank you
Here are, what I think are, some relevant log entries:
2017-09-01 18:14:45.269 [SophosMcsAgentD 718:6384 status user domain] Detected computer description: johnson123.
2017-09-01 18:14:45.288 [SophosMcsAgentD 718:6384 status user domain] Detected domain name: BOBB
2017-09-01 18:14:45.303 [SophosMcsAgentD 718:6384 start] Registering endpoint
2017-09-01 18:14:45.304 [SophosMcsAgentD 718:6384 registration] Attempting to register endpoint...
2017-09-01 18:14:45.337 [SophosServiceManager 710:6312 start] [SMEServiceManager.m:902] Configure and if necessary start any kexts which are associated with the already running service: com.sophos.mcs
2017-09-01 18:14:45.338 [SophosServiceManager 710:6312 monitor] [SMEServiceManager.m:1103] The job com.sophos.mcs already being monitored
2017-09-01 18:14:45.338 [SophosServiceManager 710:6313 report] [SMEServiceManagerHealthInfo.m:96] Reported running state for service: com.sophos.mcs
2017-09-01 18:14:45.338 [SophosServiceManager 710:6312 serviceInfo] [SMEServiceManager.m:734] Evaluating service: com.sophos.cleand
This thread was automatically locked due to age.
