Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • +2 person also asked this people also asked this
  • Locked Locked
  • Replies 12 replies
  • Subscribers 10 subscribers
  • Views 24048 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Cloud Web Gateway unable to finish installation due to cloud issues

Erich Weihrauch

Hello all.

Once again I am faced with the issue where Sophos Cloud Web Gateway cannot connect to Sophos Cloud due to:

Received Error during pre-registration: connect to us.core-gateway.cwg.sophos.com:443 [us.core-gatweay.cwg.sophos.com/52.33.31.30, us.core......] failed: Read timed out]. Please contact Sophos Support.

Other install attempts are met with handshake failures as well. Seems to be flipping between these messages.

This happened last week during the cloud issues, is it occurring again today?



This thread was automatically locked due to age.
Parents Reply Children
  • 0 in reply to K_M

    2017-09-06 17:02:39,677Z [5] ERROR CWGInstallerLibrary.InstallManager - Error checking device registration
    System.Exception: Received error during pre-registration: Connect to us.core-gateway.cwg.sophos.com:443 [us.core-gateway.cwg.sophos.com/52.27.42.35, us.core-gateway.cwg.sophos.com/52.37.169.55, us.core-gateway.cwg.sophos.com/54.187.80.62] failed: Read timed out] . Please contact Sophos Support
    em CWGInstallerLibrary.RelayConnectors.PreRegisterCheck(String productKey, String loginName, String email)
    em CWGInstallerLibrary.InstallManager.PreRegisterWorker_DoWork(Object source, DoWorkEventArgs args)
    2017-09-06 17:04:14,092Z [5] WARN CWGInstallerLibrary.ProcessUtils - Tried to start process at path [C:\Program Files\Sophos\Cloud Network Agent\sbin\SophosAgentUI.exe] that doesn't exist
    2017-09-06 17:04:14,098Z [1] DEBUG CWGInstallerLibrary.InstallManager - Installation completed with error, reboot required=False
    System.Exception: Received error during pre-registration: Connect to us.core-gateway.cwg.sophos.com:443 [us.core-gateway.cwg.sophos.com/52.27.42.35, us.core-gateway.cwg.sophos.com/52.37.169.55, us.core-gateway.cwg.sophos.com/54.187.80.62] failed: Read timed out] . Please contact Sophos Support
    em CWGInstallerLibrary.RelayConnectors.PreRegisterCheck(String productKey, String loginName, String email)
    em CWGInstallerLibrary.InstallManager.PreRegisterWorker_DoWork(Object source, DoWorkEventArgs args)
    em System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
    2017-09-06 17:04:14,248Z [1] INFO CWGInstallerLibrary.ReportingService - Sending report for EID [80e4d6f8-efc7-4254-8882-91dbf23d0218]...
    2017-09-06 17:04:15,203Z [5] DEBUG CWGInstallerLibrary.ReportingService - Done writing out report...
    2017-09-06 17:04:15,642Z [5] DEBUG CWGInstallerLibrary.ReportingService - Installation report got response code: OK
    2017-09-06 17:04:15,722Z [1] ERROR CWGInstallerWPF.MainWindow - Error during install
    System.Exception: Received error during pre-registration: Connect to us.core-gateway.cwg.sophos.com:443 [us.core-gateway.cwg.sophos.com/52.27.42.35, us.core-gateway.cwg.sophos.com/52.37.169.55, us.core-gateway.cwg.sophos.com/54.187.80.62] failed: Read timed out] . Please contact Sophos Support
    em CWGInstallerLibrary.RelayConnectors.PreRegisterCheck(String productKey, String loginName, String email)
    em CWGInstallerLibrary.InstallManager.PreRegisterWorker_DoWork(Object source, DoWorkEventArgs args)
    em System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

    ---

Unfiltered HTML