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Sophos Cloud Web Gateway unable to finish installation due to cloud issues

Hello all.

Once again I am faced with the issue where Sophos Cloud Web Gateway cannot connect to Sophos Cloud due to:

Received Error during pre-registration: connect to us.core-gateway.cwg.sophos.com:443 [us.core-gatweay.cwg.sophos.com/52.33.31.30, us.core......] failed: Read timed out]. Please contact Sophos Support.

Other install attempts are met with handshake failures as well. Seems to be flipping between these messages.

This happened last week during the cloud issues, is it occurring again today?

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0 Reed GroupIT over 7 years ago

Also having this issue. We are also seeing that changes to the Sophos Web Gateway policy are not being applied to the endpoints.
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0 Erich Weihrauch over 7 years ago in reply to Reed GroupIT

5:33pm US EST and it's still not working....

Started trying the install at about 2pm US EST....
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0 Erich Weihrauch over 7 years ago in reply to Erich Weihrauch

Was able to install it on attempt # 2 this morning (~8am US EST).
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0 Erich Weihrauch over 7 years ago in reply to Erich Weihrauch

Unfortuantely, here we go again. Seems to be happening on yet another system this morning (~9:50am).

Getting the flip flop between remote host closed during handshake and time out errors.

Also randomly seeing the install complete, but when you click on 'Finish' it asks if you are sure you want to cancel... is this even tested before being released?
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0 Reed GroupIT over 7 years ago in reply to Erich Weihrauch

We continue to see issues with installation, and with the policy.

Policy issues:

At times it's taking up to 4+ apply changes to a policy. - This has been an issue for us since 8/11. On 8/15 I was told, by Sophos Support, that this is a known issue, yet on that day Sophos Central status (http://centralstatus.sophos.com/) was reporting all systems normal.

At times, when trying to make changes to a policy, when you expanding the categories the sub-categories are missing. - I have a ticket opened with Sophos Support.
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0 Reed GroupIT over 7 years ago in reply to Erich Weihrauch

We continue to see issues with installation, and with the policy.

Policy issues:

At times it's taking up to 4+ apply changes to a policy. - This has been an issue for us since 8/11. On 8/15 I was told, by Sophos Support, that this is a known issue, yet on that day Sophos Central status (http://centralstatus.sophos.com/) was reporting all systems normal.

At times, when trying to make changes to a policy, when you expanding the categories the sub-categories are missing. - I have a ticket opened with Sophos Support.
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