Need help about this issue in one of our computers here that we're trying to migrate from on-premise to cloud. We're getting an installation error code 124 when trying to install sophos central av.
Here's the bootstrap log.
10/08/2017,4:25:04 PM,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
10/08/2017,4:25:04 PM,Information,Setup version 3.3.2.316,
10/08/2017,4:25:04 PM,Information,Command line: c:\users\admini~1\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20170801T064126Z,
10/08/2017,4:25:04 PM,Information,Process security set successfully,
10/08/2017,4:25:04 PM,Information,Setup program was run from C:\Users\ADMINI~1\AppData\Local\Temp\sophos_bootstrap,
10/08/2017,4:25:04 PM,Information,Checking system TMP paths.,
10/08/2017,4:25:04 PM,Information,Checking TMP...,
10/08/2017,4:25:04 PM,Information,Temp path for System found: 'C:\WINDOWS\TEMP'.,
10/08/2017,4:25:04 PM,Information,Sophos Endpoint Defense is not installed,
10/08/2017,4:25:04 PM,Information,Migration: 0,
10/08/2017,4:25:04 PM,Information,Migration ID: ,
10/08/2017,4:25:04 PM,Information,Migration Job: 0,
10/08/2017,4:25:04 PM,Information,SEC initiated: 0,
10/08/2017,4:25:04 PM,Information,SEC-initiated migration: 0,
10/08/2017,4:25:04 PM,Information,Tamper protection is not installed,
10/08/2017,4:25:04 PM,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
10/08/2017,4:25:04 PM,Information,Starting wizard to collect information from user...,
10/08/2017,4:25:07 PM,Information,Checking for internet connectivity...,
10/08/2017,4:25:07 PM,Information,Discovered the system proxy http://proxyname:port.,
10/08/2017,4:25:08 PM,Success,Successfully connected to the URL http://dci.sophosupd.com/ through the proxy http://proxyname:port.,
10/08/2017,4:25:08 PM,Information,Checking for internet connectivity...,
10/08/2017,4:25:08 PM,Information,Discovered the system proxy http://proxyname:port.,
10/08/2017,4:25:09 PM,Success,Successfully connected to the URL dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com/.../ep through the proxy http://proxyname:port.,
10/08/2017,4:25:15 PM,Information,Starting the install sequence.,
10/08/2017,4:25:15 PM,Information,Checking for local third-party software...,
10/08/2017,4:25:16 PM,Information,Sending data back to Sophos...,
10/08/2017,4:25:16 PM,Information,Discovered the system proxy http://proxyname:port.,
10/08/2017,4:25:16 PM,ERROR,Failed to open a WinHttp session. The error code was 87 (The parameter is incorrect.).,
10/08/2017,4:25:17 PM,ERROR,Failed to send a WinHttp request. The error code was 12029 (A connection with the server could not be established).,
10/08/2017,4:25:17 PM,Information,Done.,
10/08/2017,4:25:17 PM,Information,Installing MSI...,
10/08/2017,4:25:17 PM,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: Unexpected product state 2 for product with code {934BEF80-B9D1-4A86-8B42-D8A6716A8D27},
10/08/2017,4:25:25 PM,Information,Sending EBS feedback to Sophos...,
10/08/2017,4:25:25 PM,Information,Sending data back to Sophos...,
10/08/2017,4:25:25 PM,Information,Discovered the system proxy http://proxyname:port.,
10/08/2017,4:25:25 PM,ERROR,Failed to open a WinHttp session. The error code was 87 (The parameter is incorrect.).,
10/08/2017,4:25:26 PM,ERROR,Failed to send a WinHttp request. The error code was 12029 (A connection with the server could not be established).,
10/08/2017,4:25:26 PM,Information,------------------ Found errors during installation: 124 ------------------,
10/08/2017,4:25:26 PM,Information,------------------ Installation program finishing with code 124 ------------------,
Your help is greatly appreciated. Thank you!
-May
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