Anybody else suffering with slow policy updates & Sluggish Sophos Central Dashboard

I'm encountering the same issues yet again, this is becoming a farce, dashboard is taking much longer to load that it should, when moving between pages (devices) each page takes over 10 seconds to load, when you are trying to investigate nearly 200 'reported' out of date clients this is ridiculous.

When I do go to the device page in question it shows as no communication for over 2 weeks but checking on the client it shows as last update within the last few hours, why on earth are we still seeing these issues?

When can we expect to see an actual resolution to these on-going issues?

I am getting this problem. Either agents show as updated on the central admin portal , but the client is weeks/months out of date.

I had a ticket open and had a call with support today regarding a machine always sending emails about update needed.  I noticed with him on the phone that it took 11 days for the machine to be protected.  And when I asked is this normal his response was basically what do I expect with 4 million endpoints updating at once.  If you want to get really scared set up the API log collection and review the raw logs.

I think that's a lot of bollox to be honest. And I don't mean that's not true, I mean we are paying enterprise level costs for a service that doesn't do anything. How can we expect to have faith in a product that's design to help protect our environments when it won't even update. When the wannacry virus hit, I had senior exec confirm if our AV was up to date and protecting again this threat. I told them yes but if the product is not updating when we like, then NO. This product is going to fail audits all over the shop. Sophos need to turn this into a free to go platform because as it stands, I can't see any benefit in paying Sophos 25k plus a year for something that doesn't work plain and simple.

Yes, Sophos need to sort this out now. I'm getting alerts all the time of policies being out of date/not being applied, real time protection disabled etc. etc. when these computers were perfectly OK yesterday. If their infrastructure can't handle the load then they must upgrade it.

At least with the 'old' on-prem Sophos endpoint solution I could tell at a glance what clients were out of date and it was always laptops that had not been connected for a while, now I just don't know what the problems are.

Yes, Sophos need to sort this out now. I'm getting alerts all the time of policies being out of date/not being applied, real time protection disabled etc. etc. when these computers were perfectly OK yesterday. If their infrastructure can't handle the load then they must upgrade it.

At least with the 'old' on-prem Sophos endpoint solution I could tell at a glance what clients were out of date and it was always laptops that had not been connected for a while, now I just don't know what the problems are.