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Anybody else suffering with slow policy updates & Sluggish Sophos Central Dashboard

For the second time in the last month I'm having issues with policy updates taking longer than normal to apply, the Sophos Central Dashboard is also very sluggish, taking much longer than normal to load pages and in some instances not loading at all when trying to filer clients.

Steve

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Haridoss Sreenivasan over 7 years ago

Hi All,

The issue is now resolved and it should be working fine. If you are still facing any issue please clear the browser history and try again.
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Andy Thompson1 over 7 years ago in reply to Haridoss Sreenivasan

We are suffering with terrible performance issues in the Sophos Central console. Literally clicking on anything (devices/users/reports.....) results in the 'spinning wheels' for minutes.

It's pretty much unusable in its current form. Strangely there are days when it's almost instantaneous but they are few and far between.
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John Russell1 over 7 years ago in reply to Andy Thompson1

I was on the phone with Support last week and commented about the sluggishness of Central and the tech responded that they had received an email that morning regarding performance issues with the US West servers, but we checked the status and it showed all good.

The tech also informed me that they were notified of upgrades to the Central servers that should be completed within a couple of weeks.

Not sure what servers you are on, but I am on US West and all seems good this morning.
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John Russell1 over 7 years ago in reply to Andy Thompson1

I was on the phone with Support last week and commented about the sluggishness of Central and the tech responded that they had received an email that morning regarding performance issues with the US West servers, but we checked the status and it showed all good.

The tech also informed me that they were notified of upgrades to the Central servers that should be completed within a couple of weeks.

Not sure what servers you are on, but I am on US West and all seems good this morning.
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Andy Thompson1 over 7 years ago in reply to John Russell1

Hi John, many thanks for your quick reply.

Probably a silly question but how do I find out what servers I'm connected to?
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John Russell1 over 7 years ago in reply to Andy Thompson1

Sorry, got busy. Honestly I am just parroting what the support tech told me.
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Sure Win over 7 years ago in reply to John Russell1

Hi! I was just speaking with the Central team and there was a change that needed to be made and that caused quite a bit of slowdown on the Central interface. This occurred around 13:00 UTC. How are things now for you? The interface seems to be back to "normal"
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Andy Thompson1 over 7 years ago in reply to Sure Win

Hi,

It certainly seems snappier this morning but I'm still getting occasions where it takes over 30 seconds to display a device list (we have around 150 devices).
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Anybody else suffering with slow policy updates & Sluggish Sophos Central Dashboard

Submitted a Tech Support Case lately from the Support Portal?