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Anybody else suffering with slow policy updates & Sluggish Sophos Central Dashboard

Steve Berry

For the second time in the last month I'm having issues with policy updates taking longer than normal to apply, the Sophos Central Dashboard is also very sluggish, taking much longer than normal to load pages and in some instances not loading at all when trying to filer clients.

Steve

 



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  • I'm encountering the same issues yet again, this is becoming a farce, dashboard is taking much longer to load that it should, when moving between pages (devices) each page takes over 10 seconds to load, when you are trying to investigate nearly 200 'reported' out of date clients this is ridiculous.

    When I do go to the device page in question it shows as no communication for over 2 weeks but checking on the client it shows as last update within the last few hours, why on earth are we still seeing these issues?

    When can we expect to see an actual resolution to these on-going issues?

     

  • in reply to Steve Berry

    Devices page now not loading at all just getting the circle of death!

     

    Been like this for 10 minutes

     

  • in reply to Steve Berry

    Try clearing your cache or run in a "Private" (Firefox) or Incognito (Chrome) session and see if you get the same issue. There were not reported issues today with Sophos Central (http://centralstatus.sophos.com). 

  • in reply to Philip Anderson

    I've tried on 2 different PCs using a variety of browsers with the same results each time, unfortunately even if that was the case I don't think it would explain why devices are showing as over 15 days since last communication but each client is showing as having a very recent update (in the last few hours).

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  • in reply to Philip Anderson

    I've tried on 2 different PCs using a variety of browsers with the same results each time, unfortunately even if that was the case I don't think it would explain why devices are showing as over 15 days since last communication but each client is showing as having a very recent update (in the last few hours).

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  • in reply to Steve Berry

    I am experiencing  the same behavior as Steve. Very frustrating and concerning since we just migrated to Sophos with a 3 year commitment.

  • in reply to John Russell1

    So did we!  Very sad actually.  Our University is a member of CLAC and several have asked about encryption and who to recommend.  I would really love to recommend Sophos but not as impressed at the moment.  I understand things happen but two weeks is a bit too long since we are right smack in the middle of deployments.  Not only Sophos reputation on the line but mine as well.  I recommended it to our Campus. :(

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