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There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: OpenServiceW failed: 1060

Anh Nguyen1

I'm trying to install Sophos but I'm running into errors.

 

7/31/2017,11:27:52 AM,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,

7/31/2017,11:27:52 AM,Information,Setup version 3.3.2.316,

7/31/2017,11:27:52 AM,Information,Command line: c:\users\cheim\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20170711T153548Z,

7/31/2017,11:27:52 AM,Information,Process security set successfully,

7/31/2017,11:27:52 AM,Information,Setup program was run from C:\Users\cheim\AppData\Local\Temp\sophos_bootstrap,

7/31/2017,11:27:52 AM,Information,Checking system TMP paths.,

7/31/2017,11:27:52 AM,Information,Checking TMP...,

7/31/2017,11:27:52 AM,Information,Temp path for System found: 'C:\windows\TEMP'.,

7/31/2017,11:27:52 AM,Information,Unable to query DWORD: Software\Sophos\SAVService\TamperProtection\Enabled,

7/31/2017,11:27:52 AM,Information,Unable to query DWORD: SYSTEM\CurrentControlSet\services\Sophos Endpoint Defense\TamperProtection\Config\SEDEnabled,

7/31/2017,11:27:52 AM,Information,Unable to query DWORD: SYSTEM\CurrentControlSet\services\Sophos Endpoint Defense\TamperProtection\Config\IgnoreSAV,

7/31/2017,11:27:52 AM,Information,SAV TP enabled: 0,

7/31/2017,11:27:52 AM,Information,SED TP enabled: 0,

7/31/2017,11:27:52 AM,Information,Ignore SAV TP: 0,

7/31/2017,11:27:52 AM,Information,SED TP effective: 0,

7/31/2017,11:27:52 AM,Information,Migration: 0,

7/31/2017,11:27:52 AM,Information,Migration ID: ,

7/31/2017,11:27:52 AM,Information,Migration Job: 0,

7/31/2017,11:27:52 AM,Information,SEC initiated: 0,

7/31/2017,11:27:52 AM,Information,SEC-initiated migration: 0,

7/31/2017,11:27:52 AM,Information,Tamper protection is not installed,

7/31/2017,11:27:52 AM,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,

7/31/2017,11:27:52 AM,Information,Sophos Anti-Virus is already installed on your computer.,

7/31/2017,11:27:52 AM,Information,Starting wizard to collect information from user...,

7/31/2017,11:27:54 AM,Information,Checking for internet connectivity...,

7/31/2017,11:27:54 AM,Success,Successfully connected to the URL http://dci.sophosupd.com/.,

7/31/2017,11:27:54 AM,Information,Checking for internet connectivity...,

7/31/2017,11:27:54 AM,Success,Successfully connected to the URL https://dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com/sophos/management/ep.,

7/31/2017,11:28:03 AM,Information,Starting the install sequence.,

7/31/2017,11:28:03 AM,Information,Checking for local third-party software...,

7/31/2017,11:28:03 AM,Information,Done.,

7/31/2017,11:28:03 AM,Information,Installing MSI...,

7/31/2017,11:28:03 AM,Information,Remove old SAV...,

7/31/2017,11:28:03 AM,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: OpenServiceW failed: 1060,

7/31/2017,11:28:06 AM,Information,Sending EBS feedback to Sophos...,

7/31/2017,11:28:06 AM,Information,Sending data back to Sophos...,

7/31/2017,11:28:06 AM,Success,Successfully connected to the URL http://d1.sophosupd.com/ebs/3.3.2.316/AVNOdD6d8+9GYC7CItuvXbJwYV0=/ezk5RDgyRjZBLTJDMUQtNDE0MC05QUMxLTlBRjgyNjlCRUM3Qn0=/6.1.7601/2/124/13/3/ZHpyLW1jcy1hbXpuLXVzLXdlc3QtMi1mYTg4LnVwZS5wLmhtci5zb3Bob3MuY29t////x.xml.,

7/31/2017,11:28:06 AM,Information,------------------ Found errors during installation: 124 ------------------,

7/31/2017,11:28:06 AM,Information,------------------ Installation program finishing with code 124 ------------------,

 

 

 

 

Here is the full logs 

 

 

2017-07-31T16:27:50Z: Process security set successfully
2017-07-31T16:27:50Z: Begining extraction.
2017-07-31T16:27:50Z: Reading configuration data.
2017-07-31T16:27:51Z: Extracting files:
2017-07-31T16:27:51Z: escdp.dat
2017-07-31T16:27:51Z: SavResChs.dll
2017-07-31T16:27:51Z: SavResCht.dll
2017-07-31T16:27:51Z: SavResDeu.dll
2017-07-31T16:27:51Z: SavResEng.dll
2017-07-31T16:27:51Z: SavResEsp.dll
2017-07-31T16:27:51Z: SavResFra.dll
2017-07-31T16:27:51Z: SavResIt.dll
2017-07-31T16:27:51Z: SavResJap.dll
2017-07-31T16:27:51Z: scf.dat
2017-07-31T16:27:51Z: Setup.exe
2017-07-31T16:27:51Z: crt/AVRemove.exe
2017-07-31T16:27:51Z: crt/AVRemoveW.exe
2017-07-31T16:27:51Z: crt/data.zip
2017-07-31T16:27:51Z: crt/library.zip
2017-07-31T16:27:51Z: crt/license_agreements.txt
2017-07-31T16:27:51Z: crt/manifest.dat
2017-07-31T16:27:51Z: crt/version.txt
2017-07-31T16:27:51Z: crt/Microsoft.VC90.CRT/Microsoft.VC90.CRT.manifest
2017-07-31T16:27:51Z: crt/Microsoft.VC90.CRT/msvcm90.dll
2017-07-31T16:27:51Z: crt/Microsoft.VC90.CRT/msvcp90.dll
2017-07-31T16:27:51Z: crt/Microsoft.VC90.CRT/msvcr90.dll
2017-07-31T16:27:51Z: mcsep/manifest.dat
2017-07-31T16:27:51Z: mcsep/setup.dll
2017-07-31T16:27:51Z: mcsep/Sophos Management Communications System.msi
2017-07-31T16:27:51Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crl
2017-07-31T16:27:51Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crt
2017-07-31T16:27:51Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crl
2017-07-31T16:27:51Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crt
2017-07-31T16:27:51Z: mcsep/Sophos/Management Communications System/Endpoint/integrity.dat
2017-07-31T16:27:51Z: mcsep/Sophos/Management Communications System/Endpoint/McsAdapter.dll
2017-07-31T16:27:51Z: mcsep/Sophos/Management Communications System/Endpoint/McsAgent.exe
2017-07-31T16:27:51Z: mcsep/Sophos/Management Communications System/Endpoint/McsClient.exe
2017-07-31T16:27:51Z: mcsep/Sophos/Management Communications System/Endpoint/McsEvents.dll
2017-07-31T16:27:51Z: mcsep/Sophos/Management Communications System/Endpoint/NOTICE.txt
2017-07-31T16:27:51Z: mcsep/Sophos/Management Communications System/Endpoint/scf.dat
2017-07-31T16:27:51Z: mcsep/Sophos/Management Communications System/Endpoint/sof.dat
2017-07-31T16:27:51Z: mcsep/Sophos/Management Communications System/Endpoint/Config/Config.xml
2017-07-31T16:27:51Z: sau/manifest.dat
2017-07-31T16:27:51Z: sau/setup.dll
2017-07-31T16:27:51Z: sau/Sophos AutoUpdate.msi
2017-07-31T16:27:51Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iconn.cfg
2017-07-31T16:27:51Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/idata.cfg
2017-07-31T16:27:51Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/ilog.cfg
2017-07-31T16:27:51Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/imon.cfg
2017-07-31T16:27:51Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/isched.cfg
2017-07-31T16:27:51Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iupd.cfg
2017-07-31T16:27:51Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
2017-07-31T16:27:51Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/ALMon.exe
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/ALMsg.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/ALsvc.exe
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/ALUpdate.exe
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/AUAdapter.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/cidsync.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/EECustomActions.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/iconfig.ppi
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/ilog.ppi
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/integrity.dat
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/isched.ppi
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/ispsheet.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/license_agreements.txt
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/retailer.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/SAUConfigDLL.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/scf.dat
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/SingleGUIPlugin.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/sof.dat
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/SophosUpdate.exe
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/SUL.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/de/alhelp.chm
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/de/almonres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/de/iconfres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/de/ilogres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/de/ischdres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/de/sharedres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/en/alhelp.chm
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/en/almonres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/en/iconfres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/en/ilogres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/en/ischdres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/en/sharedres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/es/alhelp.chm
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/es/almonres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/es/iconfres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/es/ilogres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/es/ischdres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/es/sharedres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/fr/alhelp.chm
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/fr/almonres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/fr/iconfres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/fr/ilogres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/fr/ischdres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/fr/sharedres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/it/alhelp.chm
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/it/ALMonres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/it/iconfres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/it/ilogres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/it/ischdres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/it/sharedres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/ja/alhelp.chm
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/ja/almonres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/ja/iconfres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/ja/ilogres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/ja/ischdres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/ja/sharedres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/zh_cn/alhelp.chm
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/zh_cn/ALMonres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/zh_cn/iconfres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/zh_cn/ilogres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/zh_cn/ischdres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/zh_cn/sharedres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/zh_tw/alhelp.chm
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/zh_tw/ALMonres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/zh_tw/iconfres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/zh_tw/ilogres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/zh_tw/ischdres.dll
2017-07-31T16:27:51Z: sau/program files/Sophos/AutoUpdate/zh_tw/sharedres.dll
2017-07-31T16:27:51Z: sau_xg/manifest.dat
2017-07-31T16:27:51Z: sau_xg/SDDS-Import.xml
2017-07-31T16:27:51Z: sau_xg/setup.dll
2017-07-31T16:27:51Z: sau_xg/Sophos AutoUpdate.msi
2017-07-31T16:27:51Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iconn.cfg
2017-07-31T16:27:51Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/ilog.cfg
2017-07-31T16:27:51Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/isched.cfg
2017-07-31T16:27:51Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iupd.cfg
2017-07-31T16:27:51Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
2017-07-31T16:27:51Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
2017-07-31T16:27:51Z: sau_xg/program files/Sophos/AutoUpdate/ALsvc.exe
2017-07-31T16:27:51Z: sau_xg/program files/Sophos/AutoUpdate/AUAdapter.dll
2017-07-31T16:27:51Z: sau_xg/program files/Sophos/AutoUpdate/integrity.dat
2017-07-31T16:27:51Z: sau_xg/program files/Sophos/AutoUpdate/license_agreements.txt
2017-07-31T16:27:51Z: sau_xg/program files/Sophos/AutoUpdate/sof.dat
2017-07-31T16:27:51Z: sau_xg/program files/Sophos/AutoUpdate/SophosUpdate.exe
2017-07-31T16:27:51Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/AUTelem.exe
2017-07-31T16:27:51Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/GatherTelem.exe
2017-07-31T16:27:51Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/SubmitTelem.exe
2017-07-31T16:27:51Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/telem.man
2017-07-31T16:27:51Z: Verifying files:
2017-07-31T16:27:51Z: escdp.dat
2017-07-31T16:27:51Z: SavResChs.dll
2017-07-31T16:27:51Z: SavResCht.dll
2017-07-31T16:27:51Z: SavResDeu.dll
2017-07-31T16:27:51Z: SavResEng.dll
2017-07-31T16:27:51Z: SavResEsp.dll
2017-07-31T16:27:51Z: SavResFra.dll
2017-07-31T16:27:51Z: SavResIt.dll
2017-07-31T16:27:51Z: SavResJap.dll
2017-07-31T16:27:51Z: scf.dat
2017-07-31T16:27:51Z: Setup.exe
2017-07-31T16:27:51Z: crt/AVRemove.exe
2017-07-31T16:27:51Z: crt/AVRemoveW.exe
2017-07-31T16:27:51Z: crt/data.zip
2017-07-31T16:27:51Z: crt/library.zip
2017-07-31T16:27:51Z: crt/license_agreements.txt
2017-07-31T16:27:51Z: crt/manifest.dat
2017-07-31T16:27:51Z: crt/version.txt
2017-07-31T16:27:51Z: crt/Microsoft.VC90.CRT/Microsoft.VC90.CRT.manifest
2017-07-31T16:27:51Z: crt/Microsoft.VC90.CRT/msvcm90.dll
2017-07-31T16:27:51Z: crt/Microsoft.VC90.CRT/msvcp90.dll
2017-07-31T16:27:51Z: crt/Microsoft.VC90.CRT/msvcr90.dll
2017-07-31T16:27:51Z: mcsep/manifest.dat
2017-07-31T16:27:51Z: mcsep/setup.dll
2017-07-31T16:27:51Z: mcsep/Sophos Management Communications System.msi
2017-07-31T16:27:52Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crl
2017-07-31T16:27:52Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crt
2017-07-31T16:27:52Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crl
2017-07-31T16:27:52Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crt
2017-07-31T16:27:52Z: mcsep/Sophos/Management Communications System/Endpoint/integrity.dat
2017-07-31T16:27:52Z: mcsep/Sophos/Management Communications System/Endpoint/McsAdapter.dll
2017-07-31T16:27:52Z: mcsep/Sophos/Management Communications System/Endpoint/McsAgent.exe
2017-07-31T16:27:52Z: mcsep/Sophos/Management Communications System/Endpoint/McsClient.exe
2017-07-31T16:27:52Z: mcsep/Sophos/Management Communications System/Endpoint/McsEvents.dll
2017-07-31T16:27:52Z: mcsep/Sophos/Management Communications System/Endpoint/NOTICE.txt
2017-07-31T16:27:52Z: mcsep/Sophos/Management Communications System/Endpoint/scf.dat
2017-07-31T16:27:52Z: mcsep/Sophos/Management Communications System/Endpoint/sof.dat
2017-07-31T16:27:52Z: mcsep/Sophos/Management Communications System/Endpoint/Config/Config.xml
2017-07-31T16:27:52Z: sau/manifest.dat
2017-07-31T16:27:52Z: sau/setup.dll
2017-07-31T16:27:52Z: sau/Sophos AutoUpdate.msi
2017-07-31T16:27:52Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iconn.cfg
2017-07-31T16:27:52Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/idata.cfg
2017-07-31T16:27:52Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/ilog.cfg
2017-07-31T16:27:52Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/imon.cfg
2017-07-31T16:27:52Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/isched.cfg
2017-07-31T16:27:52Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iupd.cfg
2017-07-31T16:27:52Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
2017-07-31T16:27:52Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/ALMon.exe
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/ALMsg.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/ALsvc.exe
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/ALUpdate.exe
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/AUAdapter.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/cidsync.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/EECustomActions.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/iconfig.ppi
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/ilog.ppi
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/integrity.dat
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/isched.ppi
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/ispsheet.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/license_agreements.txt
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/retailer.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/SAUConfigDLL.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/scf.dat
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/SingleGUIPlugin.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/sof.dat
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/SophosUpdate.exe
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/SUL.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/de/alhelp.chm
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/de/almonres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/de/iconfres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/de/ilogres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/de/ischdres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/de/sharedres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/en/alhelp.chm
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/en/almonres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/en/iconfres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/en/ilogres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/en/ischdres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/en/sharedres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/es/alhelp.chm
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/es/almonres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/es/iconfres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/es/ilogres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/es/ischdres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/es/sharedres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/fr/alhelp.chm
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/fr/almonres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/fr/iconfres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/fr/ilogres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/fr/ischdres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/fr/sharedres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/it/alhelp.chm
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/it/ALMonres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/it/iconfres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/it/ilogres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/it/ischdres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/it/sharedres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/ja/alhelp.chm
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/ja/almonres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/ja/iconfres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/ja/ilogres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/ja/ischdres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/ja/sharedres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/zh_cn/alhelp.chm
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/zh_cn/ALMonres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/zh_cn/iconfres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/zh_cn/ilogres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/zh_cn/ischdres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/zh_cn/sharedres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/zh_tw/alhelp.chm
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/zh_tw/ALMonres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/zh_tw/iconfres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/zh_tw/ilogres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/zh_tw/ischdres.dll
2017-07-31T16:27:52Z: sau/program files/Sophos/AutoUpdate/zh_tw/sharedres.dll
2017-07-31T16:27:52Z: sau_xg/manifest.dat
2017-07-31T16:27:52Z: sau_xg/SDDS-Import.xml
2017-07-31T16:27:52Z: sau_xg/setup.dll
2017-07-31T16:27:52Z: sau_xg/Sophos AutoUpdate.msi
2017-07-31T16:27:52Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iconn.cfg
2017-07-31T16:27:52Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/ilog.cfg
2017-07-31T16:27:52Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/isched.cfg
2017-07-31T16:27:52Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iupd.cfg
2017-07-31T16:27:52Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
2017-07-31T16:27:52Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
2017-07-31T16:27:52Z: sau_xg/program files/Sophos/AutoUpdate/ALsvc.exe
2017-07-31T16:27:52Z: sau_xg/program files/Sophos/AutoUpdate/AUAdapter.dll
2017-07-31T16:27:52Z: sau_xg/program files/Sophos/AutoUpdate/integrity.dat
2017-07-31T16:27:52Z: sau_xg/program files/Sophos/AutoUpdate/license_agreements.txt
2017-07-31T16:27:52Z: sau_xg/program files/Sophos/AutoUpdate/sof.dat
2017-07-31T16:27:52Z: sau_xg/program files/Sophos/AutoUpdate/SophosUpdate.exe
2017-07-31T16:27:52Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/AUTelem.exe
2017-07-31T16:27:52Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/GatherTelem.exe
2017-07-31T16:27:52Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/SubmitTelem.exe
2017-07-31T16:27:52Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/telem.man
2017-07-31T16:27:52Z: Running setup.
2017-07-31T16:28:06Z: Setup program failed with code 0x0000007c.
2017-07-31T16:28:06Z: Cleaning up.
2017-07-31T16:28:06Z: Error deleting sophos_bootstrap folder, error code: 145
2017-07-31T16:28:06Z: Cannot clear output directory after setup.
2017-07-31T16:28:06Z: Finishing with code 0x0000007c.

 

 



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Parents
  • 0

    I tried to uninstall the old Sophos and getting this too.

     

    Product: Sophos Anti-Virus -- Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: UninstallDriverFiles64Vista, location: C:\windows\SysWOW64\, command: "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\NATIVE.EXE" /lhu "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVONACCESSDRIV.INF" 

Reply
  • 0

    I tried to uninstall the old Sophos and getting this too.

     

    Product: Sophos Anti-Virus -- Error 1721.There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: UninstallDriverFiles64Vista, location: C:\windows\SysWOW64\, command: "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\NATIVE.EXE" /lhu "C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVONACCESSDRIV.INF" 

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