Back in May I moved the company over from Symantec Endpoint Protection 12 to Sohpos Central. We've had very few problems with Sophos and it feels like we have better protection than with the Symantec product.
Recently, about 3 weeks ago, we've started having issues with computers freezing and becoming non-responsive. The first system was a newly formatted Windows 7 system and I tracked it down to an iTunes issue. iTunes would start to use up 12% of the CPU and after a couple of minutes nothing would respond and you'd have to hold the power button to get the system to shutdown. About a week later I had a handful of our brand new HP Z440's with Windows 10 start doing the same thing. At first I thought it was the version of iTunes everyone was on since they were all on the same version, 12.6.1.25. I have a Z440 also that I've been running for the past year or so with no issues at all and I was running an older version of iTunes so I figured that was the problem but here recently I have started to have the same problem on my computer. iTunes starts to use 12% of the CPU and then it freezes.
After some research I found a work around where you set iTunes to open as an administrator and iTunes opens and stays open without freezing. Since I started having the issue on my system I wanted to try a couple of things to see if I could track down this issue since it seemed to start out of the blue after working great on all of our systems for the past couple of months. The first thing I did was shutdown Sophos since that was the last major thing I put on my system and it ran for a couple of hours without freezing which it normally doesn't last more than 10 or 15 minutes without freezing.
Has anyone else seen this issue or know what to exclude to fix this Sophos/iTunes issue?
Thanks
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