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Installation failure - fails to update after successful installation. Error code: 146

I'm having an issue with installing endpoint protection on a client pc.

win7 pro -

Tamper protection has been disabled via the cloud interface -

I am successful in removing the old installation of endpoint -

New installation apparently goes through successfully, except for error code returned as 146.

Sophos reports this as:

146 Cause

The update triggered as the last step of the install sequence failed in some way.

What To Do

Force an update of Sophos from the shield icon and check that Sophos is installed on the computer.

 

 

Which I take as the equivalent of "bad command or file name", e.g. useless information other than "it didn't work"

All attempts at updating fail - windows firewall is turned off - no other system on this LAN segment are having issues with sophos updates -

I've ripped/repaved sophos with no success.

 

Bootstrap log shows the following data:

6/12/2017,11:45:13 AM,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
6/12/2017,11:45:13 AM,Information,Setup version 3.3.2.222,
6/12/2017,11:45:13 AM,Information,Command line: c:\users\local_admin\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20170612T163228Z,
6/12/2017,11:45:13 AM,Information,Process security set successfully,
6/12/2017,11:45:13 AM,Information,Setup program was run from C:\Users\local_admin\AppData\Local\Temp\sophos_bootstrap,
6/12/2017,11:45:14 AM,Information,Checking system TMP paths.,
6/12/2017,11:45:14 AM,Information,Checking TMP...,
6/12/2017,11:45:14 AM,Information,Temp path for System found: 'C:\Windows\TEMP'.,
6/12/2017,11:45:14 AM,Information,Unable to query DWORD: Software\Sophos\SAVService\TamperProtection\Enabled,
6/12/2017,11:45:14 AM,Information,SAV TP enabled: 0,
6/12/2017,11:45:14 AM,Information,SED TP enabled: 0,
6/12/2017,11:45:14 AM,Information,Ignore SAV TP: 1,
6/12/2017,11:45:14 AM,Information,SED TP effective: 0,
6/12/2017,11:45:14 AM,Information,Migration: 0,
6/12/2017,11:45:14 AM,Information,Migration ID: ,
6/12/2017,11:45:14 AM,Information,Migration Job: 0,
6/12/2017,11:45:14 AM,Information,SEC initiated: 0,
6/12/2017,11:45:14 AM,Information,SEC-initiated migration: 0,
6/12/2017,11:45:14 AM,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
6/12/2017,11:45:14 AM,Information,Starting wizard to collect information from user...,
6/12/2017,11:45:31 AM,Information,Checking for internet connectivity...,
6/12/2017,11:45:32 AM,Success,Successfully connected to the URL http://dci.sophosupd.com/.,
6/12/2017,11:45:32 AM,Information,Checking for internet connectivity...,
6/12/2017,11:45:32 AM,Success,Successfully connected to the URL dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com/.../ep.,
6/12/2017,11:45:44 AM,Information,Starting the install sequence.,
6/12/2017,11:45:44 AM,Information,Checking for local third-party software...,
6/12/2017,11:45:44 AM,Information,Sending data back to Sophos...,
6/12/2017,11:45:44 AM,Success,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
6/12/2017,11:45:44 AM,Information,Done.,
6/12/2017,11:45:44 AM,Information,Installing MSI...,
6/12/2017,11:45:44 AM,Information,Remove Sophos Endpoint Defense,
6/12/2017,11:45:44 AM,Information,Starting Sophos Endpoint Defense uninstall.,
6/12/2017,11:45:48 AM,Information,Sophos Endpoint Defense uninstall completed.,
6/12/2017,11:45:48 AM,Information,Sophos Endpoint Defense uninstalled.,
6/12/2017,11:45:48 AM,Information,Copying ESCDP.dat...,
6/12/2017,11:45:48 AM,Information,SAV not present, skipping install.,
6/12/2017,11:45:48 AM,Information,Registering SAV with AutoUpdate...,
6/12/2017,11:45:48 AM,Information,Installing MCS...,
6/12/2017,11:45:48 AM,Information,Started installing C:\Users\local_admin\AppData\Local\Temp\sophos_bootstrap\mcsep\Sophos Management Communications System.msi ...,
6/12/2017,11:45:54 AM,Information,Registering MCS with AutoUpdate...,
6/12/2017,11:45:54 AM,Information,Successfully enabled Endpoint Defense for MCS.,
6/12/2017,11:45:54 AM,Information,Installing sau_xg,
6/12/2017,11:45:55 AM,Information,Started installing autoupdate ...,
6/12/2017,11:46:28 AM,Information,Sucessfully enabled Endpoint Defense for SAU.,
6/12/2017,11:46:29 AM,Information,Register with MCS...,
6/12/2017,11:46:29 AM,Information,The SAU configuration could not be retrieved, pre-check for configuration not done.,
6/12/2017,11:47:06 AM,Information,Triggering update...,
6/12/2017,11:47:06 AM,Information,Update in progress detected, waiting,
6/12/2017,11:47:17 AM,Information,Update appears to have finished,
6/12/2017,11:47:18 AM,Information,Got update result with 500 tries left...,
6/12/2017,11:47:18 AM,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: The update failed,
6/12/2017,11:48:31 AM,Information,Sending EBS feedback to Sophos...,
6/12/2017,11:48:31 AM,Information,Sending data back to Sophos...,
6/12/2017,11:48:31 AM,Success,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
6/12/2017,11:48:31 AM,Information,------------------ Found errors during installation: 146 ------------------,
6/12/2017,11:48:31 AM,Information,------------------ Installation program finishing with code 146 ------------------,

 

Any help would be greatly appreciated.

Cheers!

~J



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Parents
  • Not sure if it applies to your situation, but I have had many cases of a failed re-install similar to what you describe.  I found it is hit or miss, but sometimes a reboot and manual update will get the client in a happy state.  Hope this helps.

    -Keith

Reply
  • Not sure if it applies to your situation, but I have had many cases of a failed re-install similar to what you describe.  I found it is hit or miss, but sometimes a reboot and manual update will get the client in a happy state.  Hope this helps.

    -Keith

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