Hi
We're rolling out a test Sophos Central implementation.
When we run the Sophos endpoint installer on any windows device, the install warns it might take 15 minutes to install. Once it's done, the Central portal reports "Failed to protect computer" for each device. This description for this is that the agent was installed but hasn't checked in for one hour.
If we check the Sophos Management Communication System client logs on the endpoints we see loads of these;
503 Service Unavailable: Back-end server is at capacity: sent=0 rcvd=0 elapsed=249ms
This relates to a series of Amazon cloud instances mentioned in the logs.
Any ideas whether this error actually means what it suggests or what we can do to nudge the devices in to connecting?
We've tried a number of devices, rebooting, removing, reinstalling.
Olly
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