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'DEP' exploit prevented in Microsoft Office Excel

Mat Smith

Hi

 

Since a roll out of Sophos Central endpoint protection with Intercept X to a division of our company they are being blocked from using a set of Excel templates that they use daily to process work for our customers because of a "DEP exploit"

The templates use a set of embedded marcos to process the data entered into them and obviously Sophos is picking up thier actions as potential dangerous.

I can see that I can add a exploit exclusion to the threat protection policy and my questions is does this now leave excel open to other variations of this exploit?

Is excel still protected from other exploits?

I'm can only find the basic info on excluded expolits.



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  • 0

    We have a variation of this error.  Sophos will periodically close down any Microsoft software.  ie Excel, Word, Outlook, Skype.  The error pops up "DEP exploit prevented in ***" and the program is closed down.  We have added exceptions to Sophos but this has not fixed the issue.  Any advice please Sophos?  This bug is incredibly annoying!

    Thanks,

    Kerrin

  • 0 in reply to Kerrin Sharpley

    Hi  

    Could you please check and confirm if you are on the latest version of Hitman Pro. We'll need to gather additional logs and do some component isolation testing by following this article. Once we have the component causing the issue, I would request you to gather SDU logs and open a support case with those details. 

  • 0 in reply to Shweta

    Hi Shetwa,

    Thanks for the reply.  We are not using Hitman Pro.  We have Endpoint / Intercept X.  Are you suggesting malware could be to blame?  What I was really after was a bug fix as this seems to be a known issue.  Yesterday I added exceptions for the affected software and this morning we have corrupt folders in Outlook.  Running a tool now.  This is an old version so are there any compatibility issues with Office 2007 that might be causing this?  I guess that doesn't explain a updated version of Skype but worth an ask.

    Thanks,

    Kerrin

Reply
  • 0 in reply to Shweta

    Hi Shetwa,

    Thanks for the reply.  We are not using Hitman Pro.  We have Endpoint / Intercept X.  Are you suggesting malware could be to blame?  What I was really after was a bug fix as this seems to be a known issue.  Yesterday I added exceptions for the affected software and this morning we have corrupt folders in Outlook.  Running a tool now.  This is an old version so are there any compatibility issues with Office 2007 that might be causing this?  I guess that doesn't explain a updated version of Skype but worth an ask.

    Thanks,

    Kerrin

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