Guest User!

You are not Sophos Staff.

Thread Info
  • State Suggested Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 4 replies
  • Answers 1 answer
  • Subscribers 13 subscribers
  • Views 5416 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos freezing windows login 8_1

Leandro Soares

I need help, I'm noticing that my workstations windows 8.1 and 10 are freezing the login windows screen. And every time I remove Sophos Endpoint my system goes back to working normally.



This thread was automatically locked due to age.
Parents
  • 0

    I would suggest this would require input from Sophos Development.  The best information you can provide would be:

    1. A full memory dump from the computer when in the hung state.  

    To do so you will need to set the computer up in advance to be able to crash it on demand with the keyboard.  This requires a registry key being set.
    https://msdn.microsoft.com/en-us/library/windows/hardware/ff545499(v=vs.85).aspx
    Next time it hangs you can hold down the rightmost CTRL key, and press the SCROLL LOCK key twice.
    Ensure that a full dump is obtained (community.sophos.com/.../111474).  
    The result memory.dmp should be the same size as the amount of RAM you have.
    You would want to initiate the dump as soon after you think the computer has hung as possible.
    Even before you get the problem you can test crashing the computer works and creates a full dump so you know it should when it hangs in the future.


    2. A SDU from the computer. community.sophos.com/.../33533.

    Support should provide you with FTP credentials to send the SDU and zipped Memory.dmp file.


Reply
  • 0

    I would suggest this would require input from Sophos Development.  The best information you can provide would be:

    1. A full memory dump from the computer when in the hung state.  

    To do so you will need to set the computer up in advance to be able to crash it on demand with the keyboard.  This requires a registry key being set.
    https://msdn.microsoft.com/en-us/library/windows/hardware/ff545499(v=vs.85).aspx
    Next time it hangs you can hold down the rightmost CTRL key, and press the SCROLL LOCK key twice.
    Ensure that a full dump is obtained (community.sophos.com/.../111474).  
    The result memory.dmp should be the same size as the amount of RAM you have.
    You would want to initiate the dump as soon after you think the computer has hung as possible.
    Even before you get the problem you can test crashing the computer works and creates a full dump so you know it should when it hangs in the future.


    2. A SDU from the computer. community.sophos.com/.../33533.

    Support should provide you with FTP credentials to send the SDU and zipped Memory.dmp file.


Children
No Data
Unfiltered HTML